Learning and Development Manager

Makeready; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

PTO exchange

Medical coverage

Dental coverage

Vision coverage

Parental leave

Pet insurance

401(k) company match

Student loan repayment support

Job summary

Makeready is seeking a Learning & Development Manager to shape growth, performance, and culture across our Nashville property. You will partner with People + Culture and operations to design training that elevates service, strengthens leadership, and ensures compliance with Marriott standards and our Guiding Principles.

You’ll lead onboarding, service culture, and leadership development programs, deliver engaging training, coach leaders, and maintain records, licenses, and LMS effectiveness

Qualifications

• 3–5+ years in learning & development within hospitality or luxury service.
• Strong facilitation skills with diverse audiences.
• Experience delivering compliance, operational, and leadership training.
• Experience with Forbes Travel Guide Service Training preferred.
• Excellent interpersonal and coaching abilities.

Responsibilities

• Partner with People + Culture to design and deliver regulatory, hospitality, and leadership training.
• Design and facilitate onboarding, service culture, compliance, and leadership development programs.
• Conduct guided trainings with senior leaders and department heads.
• Deliver engaging, interactive training using role play and classroom methods.
• Maintain accurate training records and compliance documentation.
• Manage learning platforms, track completion, and analyze program impact.
• Identify high-potential talent and support internal career growth.

Skills

Facilitation

Leadership development

Compliance training

Forbes Travel Guide training

LMS administration

Training analytics

Tools

LMS platforms

Job description

The Learning & Development Manager is a strategic and hands‑on leader responsible for shaping the growth, performance, and culture of our team. This role partners closely with People + Culture and operational leaders to design and deliver impactful training that elevates service standards, strengthens leadership capability, ensures compliance, and brings Makeready’s Guiding Principles to life across the property.

Requested Tasks

• Partner with People + Culture leaders to prepare and deliver training across regulatory topics, hospitality education, leadership development, and brand standards
• Design and facilitate engaging training programs including onboarding, service culture, compliance, and leadership development
• Conduct guided trainings in collaboration with the Director of People and Culture and department leaders
• Deliver department‑specific training sessions using engaging methods such as role play, classroom learning, interactive refreshers, and other creative approaches
• Ensure all training reflects an elevated, personalized luxury service experience
• Partner with the Director of People and Culture and department leaders to identify high‑potential talent and support internal career growth pathways
• Facilitate leadership development programs focused on coaching, communication, and accountability
• Provide ongoing coaching and feedback to leaders across the property
• Track and manage all required licenses and certifications for hotel associates
• Ensure compliance with regulatory training requirements and Marriott International brand standards
• Maintain accurate training records and audit readiness at all times
• Manage learning platforms and track training completion and effectiveness
• Analyze training data to continuously improve program impact
• Maintain training materials, documentation, and compliance records

Requested Capabilities

• 3–5+ years of experience in learning & development, training, or People + Culture within hospitality or a luxury service environment
• Strong facilitation skills with the ability to engage diverse audiences
• Experience delivering compliance, operational, and leadership training
• Experience with Forbes Travel Guide Service Training preferred
• Excellent interpersonal, coaching, and communication skills
• Highly organized with strong attention to detail and follow‑through
• Experience with LMS platforms and training systems preferred
• Ability to stand, walk, and move throughout the property for extended periods
• Ability to conduct in‑person training sessions and engage with team members across various departments
• Ability to lift and carry training materials or equipment up to 25 pounds, with or without accommodation
• Ability to use a computer and standard office equipment

As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company‑matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.

We believe our best work happens when our people feel supported, seen, and set up to thrive—at work and beyond.

Equal Opportunity

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.