General Manager

OCM Development, LLC; Miami (FL); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employee Assistance Program

Family meal provided

Job summary

Miami Members Hospitality LLC seeks a General Manager to lead daily operations and uphold SEIA brand standards across front-of-house teams. You will train, discipline, and guide staff to maintain flawless guest experiences and consistent service quality.

Collaborate with the Director of Operations to build leadership talent, manage scheduling, and optimize labor while ensuring adherence to health and safety regulations. Strong hospitality leadership required.

Qualifications

• 5+ years of leadership in high-volume, fine dining or luxury hospitality.
• Strong understanding of service operations, labor management, and guest service excellence.
• Proven ability to lead, coach, and motivate diverse teams.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining calm, professional composure.
• Flexible availability, including nights, weekends, and holidays.
• Commitment to operational excellence and continuous improvement.

Responsibilities

• Oversee and execute service operations across all front-of-house departments, ensuring alignment with brand and service standards.
• Maintain brand-aligned systems, procedures, and service rituals for consistency across shifts.
• Establish, track, and evaluate key service metrics, coaching leads toward measurable results.
• Partner with the Director of Operations to develop management talent and accountability.
• Manage scheduling for front-of-house teams, ensuring coverage and labor efficiency within budget.
• Support daily staffing adjustments and monitor labor in real time.
• Ensure guest satisfaction and issue resolution through proactive presence and service recovery.
• Collaborate with the culinary team to coordinate front and back of house during meals and events.
• Participate in daily lineups, pre-shift briefings, and training sessions to reinforce readiness.
• Maintain compliance with health, safety, and sanitation regulations.
• Support the Director of Operations with administrative duties and performance tracking.

Skills

Leadership

Guest service

Coaching

Communication

Organization

Job description

TheGeneral Manager supports the overall leadership and daily operations of SEIA,ensuring flawless execution across all front-of-house service teams. This roleis responsible for upholding SEIA’s brand standards of excellence, consistency,and hospitality through hands-on management, training, and operationaldiscipline. The General Manager works directly with the Director of Operationsto maintain a seamless guest experience and consistent operational performanceacross all outlets.

Your Responsibilities:

• Oversee and execute service operations across allfront-of-house departments, ensuring alignment with SEIA brand and servicestandards.
• Maintain and enforce brand-aligned systems,procedures, and service rituals that ensure consistency across all shifts andservice periods.
• Establish, track, and evaluate key service metrics,identifying opportunities for improvement and coaching team leads towardmeasurable results.
• Partner with the Director of Operations to developmanagement talent, promote accountability, and foster a culture ofprofessionalism and warmth.
• Manage the scheduling process for allfront-of-house teams, ensuring appropriate coverage, labor efficiency, andcompliance with budgeted guidelines.
• Support daily staffing adjustments and monitorlabor in real time to maintain operational balance and service quality.
• Ensure guest satisfaction and issue resolutionthrough proactive floor presence and thoughtful service recovery.
• Collaborate with the culinary team to ensure smoothcoordination between front and back of house during all meal periods andevents.
• Participate in daily lineups, pre-shift briefings,and training sessions to reinforce communication and operational readiness.
• Maintain compliance with all health, safety, andsanitation regulations.
• Support the Director of Operations withadministrative duties, reporting, and performance tracking as needed.

Your Qualifications:

• 5+ years of leadership experience in high-volume,fine dining, or luxury hospitality environments.
• Strong understanding of service operations, labormanagement, and guest service excellence.
• Demonstrated ability to lead, coach, and motivatediverse teams.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities whilemaintaining calm, professional composure.
• Flexible availability, including nights, weekends,and holidays.
• Commitment to operational excellence and continuousimprovement.

What We Offer:

• Comprehensive Medical, Dental, and Vision Insurance
• Employee Assistance Program
• Family Meal Provided

MiamiMembers Hospitality LLC is an Equal Opportunity Employer. In compliance withthe Americans with Disabilities Act, Miami Members Hospitality LLC will providereasonable accommodations to qualified individuals with disabilities andencourages both prospective and current employees to discuss potentialaccommodations with the employer. Employees must maintain the confidentialityof all company and customer information and must not discuss such mattersoutside of Miami Members Hospitality LLC. Tact and discretion must be used inall dealings with all customers and potential customers to maintain a positiveimage of Miami Members Hospitality LLC.

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