Luxury Homeowner Experience Lead

Auberge; Napa (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley is seeking a Residential Supervisor to deliver a highly personalized homeowner experience and oversee residential operations. You will coordinate home readiness, manage homeowner communications and support two HOA boards, ensuring discretion, professionalism and consistent service.

Working closely with the Director of Residences and resort teams, you will handle onboarding, inspections, budgeting and administrative tasks, driving continuous

Qualifications

• Experience in luxury hospitality or property management is preferred.
• Excellent communication and guest-service orientation.
• Strong organizational skills with attention to detail and proactive follow-through.
• Ability to work independently while coordinating with multiple departments.
• Experience with budgeting, billing, and administrative processes is a plus.

Responsibilities

• Serve as day-to-day liaison for homeowners with responsive, personalized and anticipatory service.
• Coordinate homeowner arrivals, departures, housekeeping, maintenance, and vendor access.
• Build collaborative relationships across resort departments and third-party service providers.
• Develop and maintain homeowner communications and profiles to support a personalized ownership experience.
• Support HOA administration, including meeting notices, agendas, minutes and governance records.
• Prepare reports, tracking logs and SOPs to improve workflows and efficiency.

Skills

Hospitality experience

Communication

Organization

Independence

Team collaboration

Digital tools

Budgeting

Tools

Opera Cloud

Alice

Owner Relations

Google Workspace

Microsoft Office

Job description

Stanly Ranch, Auberge Collection in Napa Valley is seeking a Residential Supervisor to deliver a highly personalized homeowner experience and oversee residential operations. You will coordinate home readiness, manage homeowner communications and support two HOA boards, ensuring discretion, professionalism and consistent service.

Working closely with the Director of Residences and resort teams, you will handle onboarding, inspections, budgeting and administrative tasks, driving continuous