Luxury Home Delivery Scheduler — World‑Class Customer Experience

RH

Tampa (FL)

On-site

USD 35,000 - 55,000

Full time

2 days ago

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Job summary

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication.

You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience. In this role, you will live RH values daily, ensure world-class scheduling support, and collaborate

Qualifications

Customer service experience preferred.
Ability to interact with high-end customers with poise and discretion.
Strong ability to navigate multiple systems efficiently.
Resilient and capable of solving problems under pressure.
Organized, detail-oriented and proactive.
Excellent listening, verbal and written communication.
Ability to work evenings, weekends, and overtime if needed.
Must pass a background check.

Responsibilities

Live Our Vision, Values and Beliefs every day.
Ensure an unmatched, world-class customer experience during each step of the scheduling process.
Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
Act with a sense of urgency to provide in the moment solutions for complex customer scenarios.
Collaborate with internal and external partners to resolve customer challenges.
Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.