Luxury Home Delivery Scheduler — World‑Class Customer Experience

RH

Tampa (FL)

On-site

USD 35,000 - 55,000

Full time

2 days ago
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Job summary

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication.

You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience. In this role, you will live RH values daily, ensure world-class scheduling support, and collaborate

Qualifications

  • Customer service experience preferred.
  • Ability to interact with high-end customers with poise and discretion.
  • Strong ability to navigate multiple systems efficiently.
  • Resilient and capable of solving problems under pressure.
  • Organized, detail-oriented and proactive.
  • Excellent listening, verbal and written communication.
  • Ability to work evenings, weekends, and overtime if needed.
  • Must pass a background check.

Responsibilities

  • Live Our Vision, Values and Beliefs every day.
  • Ensure an unmatched, world-class customer experience during each step of the scheduling process.
  • Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
  • Act with a sense of urgency to provide in the moment solutions for complex customer scenarios.
  • Collaborate with internal and external partners to resolve customer challenges.
  • Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.

Skills

Customer service
High-end clients
Systems navigation
Resilience
Detail-oriented
Communication skills
Flexible schedule
Background check

Job description

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication.

You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience. In this role, you will live RH values daily, ensure world-class scheduling support, and collaborate

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