Luxury Home Delivery Scheduler | Elevate Service

RH (Restoration Hardware); Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

RH is seeking a Scheduling Associate to represent the RH brand by facilitating an elevated delivery experience. You will be the primary contact for customers, providing luxury service through phone and email, coordinating home delivery scheduling in a fast-paced environment.

You will join a team dedicated to earning the love of customers by creating a memorable home delivery experience, requiring poise, excellent communication, and the ability to work evenings and weekends with flexibility.

Qualifications

• Customer service experience preferred.
• Poise, confidence, and passion to interact with high-end customers while maintaining confidentiality and exceeding goals.
• Strong technical aptitude and ability to navigate multiple systems.
• Resilient and able to excel under pressure; resourceful problem solver.
• Proactive, organized and detail-oriented.
• Communicate effectively; listening, verbal, and written skills.
• Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed.
• Must pass a background check.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Ensure an unmatched, world-class customer experience during each step of the scheduling process.
• Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios.
• Collaborate with internal and external partners to resolve customer challenges.
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.

Skills

Customer service

Communication skills

Technical aptitude

Problem solving

Organizational skills

Flexible schedule

Background check

Job description

RH is seeking a Scheduling Associate to represent the RH brand by facilitating an elevated delivery experience. You will be the primary contact for customers, providing luxury service through phone and email, coordinating home delivery scheduling in a fast-paced environment.

You will join a team dedicated to earning the love of customers by creating a memorable home delivery experience, requiring poise, excellent communication, and the ability to work evenings and weekends with flexibility.