Home Delivery Scheduling Associate

RH (Restoration Hardware); Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

RH is seeking a Scheduling Associate to represent the RH brand by facilitating an elevated delivery experience. You will be the primary contact for customers, providing luxury service through phone and email, coordinating home delivery scheduling in a fast-paced environment.

You will join a team dedicated to earning the love of customers by creating a memorable home delivery experience, requiring poise, excellent communication, and the ability to work evenings and weekends with flexibility.

Qualifications

• Customer service experience preferred.
• Poise, confidence, and passion to interact with high-end customers while maintaining confidentiality and exceeding goals.
• Strong technical aptitude and ability to navigate multiple systems.
• Resilient and able to excel under pressure; resourceful problem solver.
• Proactive, organized and detail-oriented.
• Communicate effectively; listening, verbal, and written skills.
• Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed.
• Must pass a background check.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Ensure an unmatched, world-class customer experience during each step of the scheduling process.
• Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios.
• Collaborate with internal and external partners to resolve customer challenges.
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.

Skills

Customer service

Communication skills

Technical aptitude

Problem solving

Organizational skills

Flexible schedule

Background check

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Ensure an unmatched, world-class customer experience during each step of the scheduling process
• Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures

OUR REQUIREMENTS

• Customer service experience preferred
• Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
• Strong technical aptitude and comfort navigating across multiple systems
• Resilient and able to excel under pressure; resourceful and creative problem solver
• Proactive, organized and detail-oriented
• Communicate effectively; strong listening, verbal, and written skills
• Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
• Must pass a background check

PHYSICAL REQUIREMENTS

• Sit and stand for an extended period of time