Luxury HOA Front Desk Concierge | 5-Star Service

Action Property Management; Los Angeles (CA); On-site; USD 31,000 - 32,000; Full time

Job summary

Action Property Management in Downtown Los Angeles is seeking a Full-time Front Desk Associate to create a warm, inviting atmosphere for homeowners, guests, vendors, and even their furry friends. Compensation is $22.50 per hour with a Saturday 6:30 AM–3:00 PM shift and Sunday–Wednesday 10:30 AM–7:00 PM; Thursdays and Fridays are off.

The role involves front desk duties, package handling, concierge support, and daily building inspections.

Qualifications

• At least 1 year of customer service experience.
• Excellent telephone etiquette and clear communication.
• Administrative/clerical experience; familiar with Microsoft Office and typing 30 WPM.
• Hospitality, luxury retail, or fine dining experience is a plus.
• Polished, professional appearance and demeanor.
• Upbeat, positive team player attitude.
• Strong judgment and solutions-focused mindset.
• Proactive customer service approach for residents and guests.

Responsibilities

• Represent Action Property Management and the HOA with 5-star service and resident satisfaction.
• Maintain front desk, lobby, and main elevators appearance.
• Review emails and take shift pass-downs from the outgoing porter.
• Check reservations, move-ins/out, and events for inspections.
• Conduct daily building inspections from rooftop to lobby.
• Identify and report building concerns.
• Monitor common areas and parking structures.
• Provide concierge services and front desk shifts as needed.
• Cover breaks and logging resident packages.
• Address resident and guest questions and concerns.

Skills

Customer service

Telephone etiquette

Administrative/clerical

Hospitality experience

Professional appearance

Team player

Problem solving

Proactive service

Tools

Microsoft Office

Typing 30 WPM

Job description

Action Property Management in Downtown Los Angeles is seeking a Full-time Front Desk Associate to create a warm, inviting atmosphere for homeowners, guests, vendors, and even their furry friends. Compensation is $22.50 per hour with a Saturday 6:30 AM–3:00 PM shift and Sunday–Wednesday 10:30 AM–7:00 PM; Thursdays and Fridays are off.

The role involves front desk duties, package handling, concierge support, and daily building inspections.