Signature Collection Luxury Guest Services Manager

alterra; Utah; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Season pass

Free ski days

Discounted rentals

Staff dining

Subsidized housing

Restaurant discounts

Healthcare options

401k with match

Job summary

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Manager to oversee daily guest and owner services at the Signature Collection and manage front desk operations. You will recruit, train, and supervise staff, respond to guest requests, resolve issues with urgency and empathy, and drive exceptional luxury experiences from pre-arrival through departure.

This year-round, salaried role offers competitive compensation, benefits, housing options, and access to Deer Valley's

Qualifications

• Experience in supervising lodging front desk staff.
• Excellent guest service, communication, and interpersonal skills.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Must be computer literate and have a working understanding of MS Office Suite.
• Must be able to lift a minimum of 50 lbs.
• Must have a valid driver’s license and clean DMV record.
• Must be able to drive curving mountain roads in various weather conditions.

Responsibilities

• Support established standards for personnel administration, performance, and service to guests and owners.
• Recruit, hire, train, and supervise department personnel.
• Respond promptly to all owner and guest requests.
• Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy.
• Document all problems and resolutions.
• Manage all front desk operations, including concierge and bell staff services, ticket sales, and guest check-in/check-out procedures.
• Create the weekly schedule within budget guidelines to ensure adequate staffing.
• Inspect residences prior to guest arrival and report any problems to the appropriate departments for resolution.
• Assist with owner/guest transportation as needed.
• Develop and implement new procedures for the front desk.
• Field inbound calls from guests, owners, and vendors and direct to the appropriate department.
• Coordinate communication with owners regarding issues, special concierge requests, and booking reservations.
• Review monthly financial statements, including balance sheet and profit and loss statements.
• Maintain office inventory and organize and maintain records, files, calendars, and a variety of databases.
• Oversee the process of check requests and financial records, including budget preparation and tracking, posting code training, and owner billing.
• Other duties as assigned.

Job description

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Manager to oversee daily guest and owner services at the Signature Collection and manage front desk operations. You will recruit, train, and supervise staff, respond to guest requests, resolve issues with urgency and empathy, and drive exceptional luxury experiences from pre-arrival through departure.

This year-round, salaried role offers competitive compensation, benefits, housing options, and access to Deer Valley's