Luxury Guest Services Concierge

Randstad USA; Las Vegas (NV); Presencial; USD 27 000 - 39 000; Tempo integral

Resumo da oferta

Randstad USA seeks an on-site Guest Services Concierge for a temporary contract in Henderson, NV. The role handles high-volume phone orders, inquiries, and premium service for exclusive clients in a luxury confectionery setting.

You will use SAP and Salesforce to process orders and IVR/POS systems to support customer interactions, with emphasis on accurate data entry and pivot-table reporting in Excel. Weekend availability is required during holidays.

Qualificações

• Experience in a high-volume call center, sales, or customer service environment.
• Prior experience in luxury confectionery, luxury chocolate, or related CPG/industry sectors.
• Hands-on entry of orders in SAP and Salesforce; comfortable with IVR and POS platforms.
• Advanced Excel skills, including pivot tables for sales reporting.
• Strong written and verbal communication with professional concierge-level demeanor.

Responsabilidades

• Phone order processing for high-volume inbound calls and order placement for exclusive customers.
• Data entry and order management in SAP; track client interactions in Salesforce and IVR systems.
• Maintain and analyze orders using Excel pivot tables for reporting needs.
• Resolve customer issues with product knowledge to uphold premium brand experience.
• Adhere to assigned 8-hour shifts and weekend availability during holiday peak.

Conhecimentos

Call center experience

SAP

Salesforce

Pivot tables (Excel)

Excel proficiency

IVR systems

POS platforms

Communication skills

On-site presence

Formação académica

Associate Degree or equivalent coursework

Ferramentas

SAP

Salesforce

IVR systems

POS platforms

Descrição da oferta de emprego

Randstad USA seeks an on-site Guest Services Concierge for a temporary contract in Henderson, NV. The role handles high-volume phone orders, inquiries, and premium service for exclusive clients in a luxury confectionery setting.

You will use SAP and Salesforce to process orders and IVR/POS systems to support customer interactions, with emphasis on accurate data entry and pivot-table reporting in Excel. Weekend availability is required during holidays.