Customer Care Representative

Randstad USA; Las Vegas (NV); On-site; USD 27,000 - 39,000; Full time

Job summary

Randstad USA seeks an on-site Guest Services Concierge for a temporary contract in Henderson, NV. The role handles high-volume phone orders, inquiries, and premium service for exclusive clients in a luxury confectionery setting.

You will use SAP and Salesforce to process orders and IVR/POS systems to support customer interactions, with emphasis on accurate data entry and pivot-table reporting in Excel. Weekend availability is required during holidays.

Qualifications

• Experience in a high-volume call center, sales, or customer service environment.
• Prior experience in luxury confectionery, luxury chocolate, or related CPG/industry sectors.
• Hands-on entry of orders in SAP and Salesforce; comfortable with IVR and POS platforms.
• Advanced Excel skills, including pivot tables for sales reporting.
• Strong written and verbal communication with professional concierge-level demeanor.

Responsibilities

• Phone order processing for high-volume inbound calls and order placement for exclusive customers.
• Data entry and order management in SAP; track client interactions in Salesforce and IVR systems.
• Maintain and analyze orders using Excel pivot tables for reporting needs.
• Resolve customer issues with product knowledge to uphold premium brand experience.
• Adhere to assigned 8-hour shifts and weekend availability during holiday peak.

Skills

Call center experience

SAP

Salesforce

Pivot tables (Excel)

Excel proficiency

IVR systems

POS platforms

Communication skills

On-site presence

Education

Associate Degree or equivalent coursework

Tools

SAP

Salesforce

IVR systems

POS platforms

Job description

Job Title: Guest Services Concierge (Customer Care Representative)

Pay Rate: 24.00 per hour

Position Type: Temporary Contract (Full-Time, 40 hours/week)

Contract Duration: 10.5 Weeks (Through 12/31/2026, with potential extension through 02/14/2027)

Position Overview

We are seeking detail-oriented, customer-focused professionals to join our team as Guest Services Concierge representatives. In this call-center-based role, you will serve as a brand ambassador taking phone orders, answering inquiries, and providing high-touch service to exclusive clients purchasing luxury confectionery products. This is a 100% on-site role with no face-to-face retail interaction; all customer interactions are conducted via phone, email, and digital systems.

Key Responsibilities

• Phone Order Processing: Handle high-volume inbound phone calls to assist exclusive customers with order placement, product recommendations, and account inquiries.
• System & Data Entry: Accurately enter and manage customer orders in SAP and track client interactions using Salesforce and IVR call center platforms.
• Data Management: Utilize Microsoft Excel (including pivot tables) to monitor orders, log customer data, and support sales reporting needs.
• Problem Resolution: Demonstrate high subject-matter expertise to resolve customer concerns efficiently, ensuring a premium brand experience on every call.
• Schedule Flexibility: Commit to assigned 8-hour shifts and mandatory weekend shifts during the holiday peak season.

Shift Schedule & Mandatory Availability

• Weekly Hours: 40 hours per week.
• Orientation Week: Monday – Friday, 9:00 AM – 4:30 PM.
• Regular Shifts (Starting on or before 10/26/2026): Assigned 8-hour shifts between 8:00 AM and 8:00 PM (e.g., 8:00 AM–4:30 PM, 9:00 AM–5:30 PM, 10:00 AM–6:30 PM, or 11:30 AM–8:00 PM).
• Holiday Peak Weekend Requirement (11/27/2026 – 12/20/2026): Mandatory Saturday or Sunday shifts (with one weekday off).

Required Skills & Qualifications

• Experience: Proven experience in a high-volume call center, sales, or customer service environment.
• Industry Background: Prior experience in manufacturing, consumer packaged goods (CPG), snacking, or the luxury chocolate/food industry.
• Software Proficiency:
• Hands-on experience with SAP order entry and Salesforce.
• Advanced Microsoft Excel skills (must be comfortable creating and using pivot tables).
• Comfort with IVR phone systems, POS platforms, and general computer navigation.
• Communication & Soft Skills: Exceptional verbal and written communication skills with a professional, concierge-level phone demeanor.
• Transportation & On-Site Requirements: Must have reliable personal transportation to report daily to the Henderson, NV facility.

Preferred Qualifications

• Education: Associate Degree or equivalent coursework.
• Experience: 5+ years of combined experience in high-end sales and customer service.

______________________

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.