Luxury Guest Services & Communications Agent

Four Seasons; Puerto Rico; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and comprehensive福利

Complimentary employee meals

Complimentary accommodation at Fourse,

Paid holidays and vacation

Retirement savings plan

Job summary

Four Seasons Resort Puerto Rico is seeking a Core Agent to answer and direct calls, make restaurant and spa reservations, and handle pages, radio requests, and faxes with courteous efficiency. You will complete reservations tasks, verify details, and track revenue while upholding Four Seasons policies.

The role emphasizes hospitality, professionalism, and seamless guest interactions across hotel services, with strong teamwork and attention to guest satisfaction.

Qualifications

• Passion for providing genuine customer service.
• High level of professionalism.
• Previous experience in Guest Services roles is preferred.
• Strong communication skills.

Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• Handles all guest interactions and reservations with hospitality and professionalism, accommodating special requests; resolves complaints.
• Utilizes and ensures proper working condition of the telephone system, hotel computer systems, high-speed Internet, and facsimile machines.
• Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally.
• Communicate guest orders to the kitchen using the hotel's POS system; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner.
• Accepts and delivers wake‑up calls, messages and facsimiles in a timely manner.
• Assists IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high-speed Internet services.

Skills

Customer service

Professionalism

Guest Services experience

Strong communication

Job description

Four Seasons Resort Puerto Rico is seeking a Core Agent to answer and direct calls, make restaurant and spa reservations, and handle pages, radio requests, and faxes with courteous efficiency. You will complete reservations tasks, verify details, and track revenue while upholding Four Seasons policies.

The role emphasizes hospitality, professionalism, and seamless guest interactions across hotel services, with strong teamwork and attention to guest satisfaction.