Core Agent - Telecommunications

Four Seasons; Puerto Rico; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and comprehensive福利

Complimentary employee meals

Complimentary accommodation at Fourse,

Paid holidays and vacation

Retirement savings plan

Job summary

Four Seasons Resort Puerto Rico is seeking a Core Agent to answer and direct calls, make restaurant and spa reservations, and handle pages, radio requests, and faxes with courteous efficiency. You will complete reservations tasks, verify details, and track revenue while upholding Four Seasons policies.

The role emphasizes hospitality, professionalism, and seamless guest interactions across hotel services, with strong teamwork and attention to guest satisfaction.

Qualifications

• Passion for providing genuine customer service.
• High level of professionalism.
• Previous experience in Guest Services roles is preferred.
• Strong communication skills.

Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• Handles all guest interactions and reservations with hospitality and professionalism, accommodating special requests; resolves complaints.
• Utilizes and ensures proper working condition of the telephone system, hotel computer systems, high-speed Internet, and facsimile machines.
• Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally.
• Communicate guest orders to the kitchen using the hotel's POS system; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner.
• Accepts and delivers wake‑up calls, messages and facsimiles in a timely manner.
• Assists IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high-speed Internet services.

Skills

Customer service

Professionalism

Guest Services experience

Strong communication

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About the role:

The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking .

What you will do:

• Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions .
• Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone system, the hotel computer systems ( e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines .
• Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally .
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and coordinate amenity delivery/requests .
• Accepts and delivers wake‑up calls, messages and facsimiles in a timely manner
• Assists IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space .

What you bring:

• Passion for providing genuine customer service
• High level of professionalism
• Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
• Strong communication skills

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours: Full Time, Rotating Shifts

Four Seasons is an Equal Opportunity, Aff… . Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf