Guest Services Concierge - Luxury Resort

EOS; Richmond (VT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Life insurance

Employee discounts

Paid holidays

Job summary

The Equinox Resort & Spa, newly managed by EOS Hospitality, seeks a Front Desk Associate to deliver exceptional guest service at check-in and throughout the stay. You will greet guests, handle inquiries, and coordinate with other departments to ensure a smooth experience.

Role requires strong communication, a hospitable attitude, and the ability to manage multiple guest requests with attention to detail. Part-time or full-time hourly opportunities exist, with competitive benefits.

Qualifications

• 1+ years direct customer service experience, hotel/lodging environment highly preferred
• Strong communication and interpersonal skills essential
• Demonstrates leadership qualities with a team-oriented attitude
• Ability to prioritize, multitask, and work under pressure
• Available to work flexible hours including weekdays and weekends

Responsibilities

• Provide telephone services for guests, vendors, and inquiries and direct calls accordingly
• Greet and assist guests in a professional, hospitable manner and relay information clearly
• Assist guests with check-in/check-out, room keys, and billing questions
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Maintain front desk area, verify guest identities, payments, and account activity

Skills

Customer service

Hospitality

Communication

Problem solving

Leadership

Multitasking

Flexibility

Job description

The Equinox Resort & Spa, newly managed by EOS Hospitality, seeks a Front Desk Associate to deliver exceptional guest service at check-in and throughout the stay. You will greet guests, handle inquiries, and coordinate with other departments to ensure a smooth experience.

Role requires strong communication, a hospitable attitude, and the ability to manage multiple guest requests with attention to detail. Part-time or full-time hourly opportunities exist, with competitive benefits.