Luxury Guest Services Agent — Front Desk & Bell

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Naples Beach Club, a Four Seasons Resort, invites you to join a luxury hospitality team in Naples, Florida. As a Bell Person you will greet guests, assist with luggage, and ensure a seamless arrival experience while upholding Four Seasons standards.

We welcome flexible schedules including weekends and holidays. English fluency and US work authorization are required. Complimentary hotel staff perks and a collaborative, guest-focused environment await.

Qualifications

• Ability to read, write and speak English.
• Passion for providing genuine customer service.
• Flexible schedule; able to work weekends and holidays; must have US work authorization.

Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles guest interactions with hospitality and professionalism; resolves customer inquiries in connection with hotel services and information.
• Utilizes and ensures proper working condition of hotel systems and communications equipment.
• Work harmoniously with co-workers and supervisors.
• Monitors and responds to safety situations in an efficient and professional manner.
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
• Performs installation and repair tasks of telephone and internet services in guest rooms or public spaces.
• Assist with duties in the absence or heavy volume in Bell Person and Reservationist areas.
• Performs other duties or projects as assigned by hotel management and staff.

Skills

English fluency

Customer service

Flexible schedule

Job description

Naples Beach Club, a Four Seasons Resort, invites you to join a luxury hospitality team in Naples, Florida. As a Bell Person you will greet guests, assist with luggage, and ensure a seamless arrival experience while upholding Four Seasons standards.

We welcome flexible schedules including weekends and holidays. English fluency and US work authorization are required. Complimentary hotel staff perks and a collaborative, guest-focused environment await.