Luxury Guest Service Agent - Seamless Check-Ins & Perks

DREAMWEAVER HOTELS LLC; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Insurance

PTO

401(k)

FSA

Life and AD&D Insurance

STD

LTD

Commuter Benefits

Pet Insurance

Hilton travel discounts

Career growth

Wellness programs

Job summary

theWit Hotel in downtown Chicago seeks a polished Guest Service Agent to create memorable first and last impressions. You will handle check-ins/outs, assist with reservations, and coordinate with Housekeeping, Concierge, and F&B to ensure flawless service.

Ideal candidates bring front-office or hospitality experience, exceptional communication, and a refined professional demeanor. Weekend/evening/holiday availability is required for this fast-paced luxury environment.

Qualifications

• High school diploma or GED required.
• Minimum one year of front-office or hospitality experience preferred.
• Excellent interpersonal and communication skills.
• Strong multitasking and problem-solving abilities.
• Flexible availability including weekends, evenings, and holidays.
• Professional appearance and demeanor suitable for a luxury hospitality environment.

Responsibilities

• Welcome every guest with professionalism, poise, and authentic hospitality.
• Manage the full guest experience, including registration, room assignments, and payment processing.
• Handle guest requests and concerns with discretion, efficiency, and care.
• Collaborate with Housekeeping, Concierge, and F&B to ensure cohesive service.
• Maintain knowledge of hotel amenities, local attractions, and Hilton standards.
• Uphold theWit's renowned guest service culture through excellence.

Skills

Interpersonal skills

Communication skills

Multitasking

Problem-solving

Flexible schedule

Education

High school diploma or GED

Job description

theWit Hotel in downtown Chicago seeks a polished Guest Service Agent to create memorable first and last impressions. You will handle check-ins/outs, assist with reservations, and coordinate with Housekeeping, Concierge, and F&B to ensure flawless service.

Ideal candidates bring front-office or hospitality experience, exceptional communication, and a refined professional demeanor. Weekend/evening/holiday availability is required for this fast-paced luxury environment.