Elevated Host — Front-of-House & Guest Experience

DREAMWEAVER HOTELS INC - THEWIT; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Insurance

PTO

401(k) Retirement Plan

FSA

Life and AD&D Insurance

STD

LTD

Commuter Benefits

Travel discounts

Job summary

theWit Hotel is seeking a Guest Service Agent to join our dynamic front office team in downtown Chicago. You will be the first point of contact, greeting guests, managing reservations, and ensuring a welcoming dining environment.

Role requires excellent communication, a friendly demeanor, and the ability to multitask in a fast-paced setting. Benefits include comprehensive health plans, PTO, and travel discounts for our team.

Qualifications

• At least 1 year of experience in a hotel or related field preferred.
• Excellent English communication and interpersonal skills.
• Ability to multitask in a fast-paced front-of-house environment.

Responsibilities

• Greet and welcome guests as they arrive, creating a positive first impression.
• Manage reservations and seat guests based on availability and preferences.
• Answer phone inquiries regarding reservations, menu items, and wait times.
• Maintain flow of dining area with open, occupied, and reserved tables.
• Provide accurate wait times and assist guests with special requests.
• Assist servers and management with front-of-house tasks and seating adjustments.
• Handle guest concerns professionally and escalate to management when needed.
• Maintain knowledge of the menu, specials, and events to assist guests.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

Tools

Reservation systems

POS systems

Job description

theWit Hotel is seeking a Guest Service Agent to join our dynamic front office team in downtown Chicago. You will be the first point of contact, greeting guests, managing reservations, and ensuring a welcoming dining environment.

Role requires excellent communication, a friendly demeanor, and the ability to multitask in a fast-paced setting. Benefits include comprehensive health plans, PTO, and travel discounts for our team.