Guest Service Representative - theWit

DREAMWEAVER HOTELS LLC; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Insurance

PTO

401(k)

FSA

Life and AD&D Insurance

STD

LTD

Commuter Benefits

Pet Insurance

Hilton travel discounts

Career growth

Wellness programs

Job summary

theWit Hotel in downtown Chicago seeks a polished Guest Service Agent to create memorable first and last impressions. You will handle check-ins/outs, assist with reservations, and coordinate with Housekeeping, Concierge, and F&B to ensure flawless service.

Ideal candidates bring front-office or hospitality experience, exceptional communication, and a refined professional demeanor. Weekend/evening/holiday availability is required for this fast-paced luxury environment.

Qualifications

• High school diploma or GED required.
• Minimum one year of front-office or hospitality experience preferred.
• Excellent interpersonal and communication skills.
• Strong multitasking and problem-solving abilities.
• Flexible availability including weekends, evenings, and holidays.
• Professional appearance and demeanor suitable for a luxury hospitality environment.

Responsibilities

• Welcome every guest with professionalism, poise, and authentic hospitality.
• Manage the full guest experience, including registration, room assignments, and payment processing.
• Handle guest requests and concerns with discretion, efficiency, and care.
• Collaborate with Housekeeping, Concierge, and F&B to ensure cohesive service.
• Maintain knowledge of hotel amenities, local attractions, and Hilton standards.
• Uphold theWit's renowned guest service culture through excellence.

Skills

Interpersonal skills

Communication skills

Multitasking

Problem-solving

Flexible schedule

Education

High school diploma or GED

Job description

Job Details: Job Location: Chicago, IL 60601, Salary Range: $24.00 - $24.00 Hourly, theWit Hotel, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Guest Service Agent who embodies refined service and genuine warmth to join our distinguished front office team.

Position Overview – Guest Service Agent

As a Guest Service Agent at theWit, you will create an enduring impression for every guest. From seamless arrivals to thoughtful departures, your attention to detail and personalized approach will reflect the distinctive standard of excellence our guests expect. You will manage check-ins and check-outs, assist with reservations, anticipate guest needs, and coordinate flawlessly with all hotel departments to ensure an effortless and memorable stay.

Responsibilities

• Welcome every guest with professionalism, poise, and authentic hospitality
• Manage the full guest experience, including registration, room assignments, and payment processing
• Handle guest requests and concerns with discretion, efficiency, and care
• Collaborate with colleagues in Housekeeping, Concierge, and Food & Beverage to ensure cohesive service
• Maintain in-depth knowledge of hotel amenities, local attractions, and the Hilton brand standards
• Uphold theWit’s renowned guest service culture through excellence and attention to detail

Qualifications

• Hilton brand experience strongly preferred
• High school diploma or GED required
• Minimum one year of front-office or hospitality experience preferred
• Exceptional interpersonal and communication skills
• Strong multitasking and problem-solving abilities
• Flexible availability including weekends, evenings, and holidays
• Professional appearance and demeanor consistent with a luxury hospitality environment

Working Conditions

• Fast-paced hospitality environment.
• Requires extended periods of standing and walking.
• May involve occasional lifting of items up to 25 lbs.
• Must be able to lift and/or move up to 25 pounds.

Compensation

$24.00 per hour

Benefits

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Hilton travel discounts and employee room rates worldwide
• Career growth and training opportunities
• Access to wellness programs and employee appreciation events

E-Verify Participation

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.