Luxury Guest Relations Manager: Lead Concierge & Bell Teams

Nantucket Island Management Llc.; Nantucket (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Bonus package

Health, vision & dental

Paid vacation

401(k) plan

Life insurance

Club & employee discounts

Job summary

White Elephant Nantucket is seeking a Guest Relations Manager to lead the guest experience across our luxury property. This hands-on leadership role will guide the Concierge and Bell Teams, ensuring every guest feels welcomed, valued, and cared for.

The ideal candidate brings 3–5 years of leadership in luxury hospitality or guest services, with strong communication and organizational skills, and a polished professional demeanor. Weekend and holiday availability is required.

Qualifications

• 3–5 years of leadership experience in luxury hospitality or guest services.

Responsibilities

• Lead, mentor, and inspire the Concierge and Bell Teams to deliver outstanding service.
• Create memorable arrival and departure experiences for every guest.
• Personalize stays for VIPs, returning guests, and extended-stay visitors.
• Anticipate guest needs, resolve concerns, and create thoughtful, memorable touches.
• Collaborate with hotel departments to ensure a seamless guest experience.
• Maintain an active, hands-on presence throughout the property.

Skills

Leadership

Guest services

Communication

Organization

Job description

White Elephant Nantucket is seeking a Guest Relations Manager to lead the guest experience across our luxury property. This hands-on leadership role will guide the Concierge and Bell Teams, ensuring every guest feels welcomed, valued, and cared for.

The ideal candidate brings 3–5 years of leadership in luxury hospitality or guest services, with strong communication and organizational skills, and a polished professional demeanor. Weekend and holiday availability is required.