Guest Relations Manager - White Elephant Nantucket

Nantucket Island Management Llc.; Nantucket (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Bonus package

Health, vision & dental

Paid vacation

401(k) plan

Life insurance

Club & employee discounts

Job summary

White Elephant Nantucket is seeking a Guest Relations Manager to lead the guest experience across our luxury property. This hands-on leadership role will guide the Concierge and Bell Teams, ensuring every guest feels welcomed, valued, and cared for.

The ideal candidate brings 3–5 years of leadership in luxury hospitality or guest services, with strong communication and organizational skills, and a polished professional demeanor. Weekend and holiday availability is required.

Qualifications

• 3–5 years of leadership experience in luxury hospitality or guest services.

Responsibilities

• Lead, mentor, and inspire the Concierge and Bell Teams to deliver outstanding service.
• Create memorable arrival and departure experiences for every guest.
• Personalize stays for VIPs, returning guests, and extended-stay visitors.
• Anticipate guest needs, resolve concerns, and create thoughtful, memorable touches.
• Collaborate with hotel departments to ensure a seamless guest experience.
• Maintain an active, hands-on presence throughout the property.

Skills

Leadership

Guest services

Communication

Organization

Job description

Guest Relations Manager - White Elephant Nantucket

Front Office Manager FULL TIME, YEAR ROUND White Elephant Nantucket, Nantucket, MA, US

2 days ago Requisition ID: 1219

White Elephant Nantucket is seeking a passionate and experienced Guest Relations Manager to join our luxury hospitality team! In this hands-on leadership role, you'll help create exceptional guest experiences, inspire our Concierge and Bell Teams, and ensure every guest feels welcomed, valued, and cared for.

*This position is a year-round position for benefits purposes working 10 months of the year March 1st – December 31st.

If you thrive in a fast-paced environment, enjoy building meaningful guest connections, and have a passion for delivering outstanding service, we'd love to hear from you!

What You'll Do

• Lead, mentor, and inspire the Concierge and Bell Teams to deliver outstanding service.
• Create memorable arrival and departure experiences for every guest.
• Personalize stays for VIPs, returning guests, and extended-stay visitors.
• Anticipate guest needs, resolve concerns, and create thoughtful, memorable touches.
• Collaborate with hotel departments to ensure a seamless guest experience.
• Maintain an active, hands-on presence throughout the property.

What We're Looking For

• 3–5 years of leadership experience in luxury hospitality or guest services.
• A genuine passion for hospitality and exceeding guest expectations.
• Strong leadership, communication, and organizational skills.
• A polished, personable, and professional demeanor.
• Ability to thrive in a fast-paced, guest-focused environment.
• Flexibility to work weekends and holidays.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining, retail and hotel discounts and much more.

Join Our Team!

Be part of a team dedicated to delivering exceptional hospitality at one of Nantucket's premier luxury destinations.

If you love creating memorable moments, inspiring others, and making guests feel truly special, we'd love to meet you!