Luxury Guest Relations Lead – Nantucket Resort

White Elephant Resorts

Nantucket (MA)

On-site

USD 70,000 - 90,000

Full time

1 hour ago

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Benefits offered by this job

Health and dental insurance

Paid vacation

Vested 401(k) plan

Life insurance

Dining, retail and hotel discounts

Gym/health club reimbursement

Job summary

White Elephant Nantucket is seeking a passionate Guest Relations Manager to lead our luxury hospitality team on Nantucket. This hands-on leadership role will mentor the Concierge and Bell Teams and ensure every guest feels welcomed, valued, and cared for.

This year‑round position includes a comprehensive benefits package and requires flexibility to work weekends and holidays, with a focus on creating memorable arrivals, personalized VIP experiences, and seamless cross‑department collaboration to

Qualifications

3–5 years of leadership experience in luxury hospitality or guest services.
A genuine passion for hospitality and exceeding guest expectations.
Strong leadership, communication, and organizational skills.
A polished, personable, and professional demeanor.
Ability to thrive in a fast‑paced, guest‑focused environment.
Flexibility to work weekends and holidays.

Responsibilities

Lead, mentor, and inspire the Concierge and Bell Teams to deliver outstanding service.
Create memorable arrival and departure experiences for every guest.
Personalize stays for VIPs, returning guests, and extended‑stay visitors.
Anticipate guest needs, resolve concerns, and create thoughtful, memorable touches.
Collaborate with hotel departments to ensure a seamless guest experience.
Maintain an active, hands‑on presence throughout the property.