Luxury Guest Experience Lead

Zachry Hospitality; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K & Paid Leave

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, part of Zachry Hotels, seeks a Guest Experience Manager to lead luxury guest services and ensure five-star experiences. This role reports to the hotel leadership and acts as brand ambassador while maintaining discretion and professionalism.

Ideal candidates bring 2–4 years in luxury hospitality, strong front office and guest relations experience, and proven leadership.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2–4 years of supervisory or management experience in luxury hospitality, Forbes-rated experience preferred.
• Strong background in front office, guest relations, or guest experience operations.

Responsibilities

• Serve as MOD and supervise front desk operations and guest services.
• Oversee guest interactions, resolve issues with discretion and poise.
• Coordinate with housekeeping, bell services, valet, and other departments for seamless service.
• Monitor guest satisfaction, quality of service, and brand standards.

Skills

Guest service

Discretion

Communication

Leadership

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

PMS systems

Reporting tools

Job description

The Monarch San Antonio, Curio Collection by Hilton, part of Zachry Hotels, seeks a Guest Experience Manager to lead luxury guest services and ensure five-star experiences. This role reports to the hotel leadership and acts as brand ambassador while maintaining discretion and professionalism.

Ideal candidates bring 2–4 years in luxury hospitality, strong front office and guest relations experience, and proven leadership.