Luxury Guest Experience Manager

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Leave

Bonus Program

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, part of Zachry Hotels, LLC, seeks a Guest Experience Manager to oversee front desk, concierge, and related services, delivering five-star, personalized luxury experiences. You will lead a hotel-wide guest relations program, supervise a team, act as MOD, and ensure service recovery and brand standards while maintaining discretion and professionalism.

This role requires 2–4 years in luxury hospitality, strong communication, and the ability to

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2-4 years of supervisory or management experience in luxury hospitality.
• Strong guest service, communication, and leadership skills.

Responsibilities

• Oversee front desk, concierge, bell services, valet and coordinate with housekeeping and other departments.
• Ensure smooth arrivals, departures, and guest requests.
• Act as Manager on Duty (MOD) as scheduled, providing leadership and decision-making.
• Maintain brand standards, safety, and operational excellence.

Skills

Guest service

Discretion

Communication

Leadership

Problem-solving

Education

High School Diploma or equivalent

Tools

PMS systems

Job description

The Monarch San Antonio, Curio Collection by Hilton, part of Zachry Hotels, LLC, seeks a Guest Experience Manager to oversee front desk, concierge, and related services, delivering five-star, personalized luxury experiences. You will lead a hotel-wide guest relations program, supervise a team, act as MOD, and ensure service recovery and brand standards while maintaining discretion and professionalism.

This role requires 2–4 years in luxury hospitality, strong communication, and the ability to