Luxury Guest Experience Lead

Zachry / The Monarch San Antonio; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K and Bonuses

Tuition Reimbursement

Job summary

Zachry Hotels in San Antonio seeks a Guest Experience Manager to oversee all guest-facing operations, delivering personalized five-star service. You will act as a brand ambassador, handle VIP needs, and maintain discretion and professionalism.

Responsibilities include leading front desk and concierge teams, coordinating with housekeeping, and ensuring safe, seamless arrivals and departures. A strong service focus and hospitality experience are essential.

Qualifications

• Strong guest service mindset and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Confident leadership style with decision-making ability.

Responsibilities

• Serve as the primary point of contact for VIPs and special-status guests.
• Oversee front desk, concierge, bell, and valet in coordination with housekeeping.
• Lead, coach, and supervise team to uphold brand standards and service excellence.
• Ensure safety, compliance, and accurate incident reporting when needed.

Skills

Guest service

Problem solving

Leadership

Communication

Education

High School Diploma or equivalent

Job description

Zachry Hotels in San Antonio seeks a Guest Experience Manager to oversee all guest-facing operations, delivering personalized five-star service. You will act as a brand ambassador, handle VIP needs, and maintain discretion and professionalism.

Responsibilities include leading front desk and concierge teams, coordinating with housekeeping, and ensuring safe, seamless arrivals and departures. A strong service focus and hospitality experience are essential.