Luxury Guest Experience Manager

The Monarch San Antonio; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401K

Paid leave

Bonus program

Tuition reimbursement

Job summary

The Monarch San Antonio is seeking a Guest Experience Manager to oversee guest-facing operations and ensure exceptional service tailored to five-star luxury standards. You will manage front desk and concierge services, and act as a key leader within the hotel.

The ideal candidate will have 2-4 years of management experience in luxury hospitality and possess strong leadership and problem-solving skills. We offer a comprehensive benefits package to ensure our employees and their families are well

Qualifications

• 2-4 years of supervisory experience in luxury hospitality required.
• Strong background in front office or guest experience operations.
• Experience in a full-service or luxury hotel environment preferred.

Responsibilities

• Oversee all guest-facing operations in a luxury hotel.
• Anticipate guest needs and resolve issues proactively.
• Manage escalated guest concerns and ensure service recovery.
• Supervise front desk, concierge, and other guest services.

Skills

Guest service

Problem-solving

Leadership

Communication

Organizational skills

Time management

Emotional intelligence

Education

High School Diploma

Hospitality certifications

Tools

PMS systems

Job description

The Monarch San Antonio is seeking a Guest Experience Manager to oversee guest-facing operations and ensure exceptional service tailored to five-star luxury standards. You will manage front desk and concierge services, and act as a key leader within the hotel.

The ideal candidate will have 2-4 years of management experience in luxury hospitality and possess strong leadership and problem-solving skills. We offer a comprehensive benefits package to ensure our employees and their families are well