Luxury Guest Experience Coordinator

Ralph Lauren; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren in New York seeks a Guest Services Coordinator to manage hospitality services and drive the in-store client experience, including beverage service, to help achieve monthly sales goals and build meaningful relationships with clients.

You will become a product and service expert, support selling teams, greet clients, coordinate with departments, and maintain a welcoming store environment with flawless presentation.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal abilities and relationship-building.
• Ability to multi-task in a fast-paced retail environment.

Responsibilities

• Greet clients and coordinate hospitality services to enhance in-store experiences.
• Support sales teams by facilitating product knowledge and customer service.
• Advise on store processes and direct inquiries to the appropriate department.
• Assist with opening/closing procedures and daily cash handling as needed.
• Coordinate with Shipping/Receiving for product requests and deliveries.
• Support Marketing/PR events and celebrity dressing as required.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multi-tasking

Self-starter

Proactive mindset

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren in New York seeks a Guest Services Coordinator to manage hospitality services and drive the in-store client experience, including beverage service, to help achieve monthly sales goals and build meaningful relationships with clients.

You will become a product and service expert, support selling teams, greet clients, coordinate with departments, and maintain a welcoming store environment with flawless presentation.