Luxury Guest Experience Coordinator

BoF Careers; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Ralph Lauren Corporation seeks a Guest Services Coordinator to elevate in-store client experiences within our premium lifestyle brand environment. You will own hospitality needs, service food and beverages to clients, and support selling teams to develop meaningful client relationships.

The role focuses on brand-aligned presentation, exceptional service, and creating a welcoming store atmosphere, with responsibilities spanning opening/closing procedures and cross-department collaboration.

Qualifications

• Excellent written and verbal communication skills.
• Ability to build strong relationships and deliver exceptional customer service.
• Strong organizational skills and the ability to multi-task in a fast-paced environment.
• Self-starter with proactive approach to guest needs.
• Proficiency with Word, Excel, PowerPoint and Outlook is preferred.

Responsibilities

• Actively participate in hospitality functions to support in-store client experience.
• Develop meaningful relationships with clients over the phone or in person.
• Assist sales teams by coordinating service and product presentation.
• Serve guests with beverages and hospitality offerings per brand guidelines.
• Prepare store for opening/closing, manage cash wraps and merchandising tasks.
• Coordinate with Shipping/Receiving for deliveries and product requests.
• Assist with events, promotions and PR-related activities.
• Support other departments to maintain a clean, inviting sales floor and fitting rooms.

Skills

Customer service

Communication

Organization

Multitasking

Proactive mindset

Microsoft Office

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren Corporation seeks a Guest Services Coordinator to elevate in-store client experiences within our premium lifestyle brand environment. You will own hospitality needs, service food and beverages to clients, and support selling teams to develop meaningful client relationships.

The role focuses on brand-aligned presentation, exceptional service, and creating a welcoming store atmosphere, with responsibilities spanning opening/closing procedures and cross-department collaboration.