Guest Experience & Hospitality Coordinator

Ralph Lauren; McLean (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren invites a Guest Services Coordinator to join our team in delivering exceptional in-store hospitality and client experiences. You will support selling teams, share product knowledge, and help maintain a welcoming environment that drives sales and loyalty.

You will handle phone and email communications, coordinate with shipping, and assist with promotional events while upholding brand standards and a professional appearance.

Qualifications

• Excellent written and verbal communication skills.
• Ability to build and maintain relationships with clients and team members.
• Strong customer service orientation with a professional appearance.

Responsibilities

• Support hospitality services to enhance in-store client experience.
• Develop relationships with internal and external clients via phone or electronic communication.
• Relay product knowledge and availability to clients to facilitate sales.
• Coordinate with Shipping/Receiving for deliveries and product requests.
• Assist with store opening/closing procedures and maintain clean, organized spaces.
• Support sales professionals to ensure smooth transactions and customer shopping experiences.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multi-tasking

Self-starter

Customer service

Phone/email communication

Product knowledge

Attention to detail

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren invites a Guest Services Coordinator to join our team in delivering exceptional in-store hospitality and client experiences. You will support selling teams, share product knowledge, and help maintain a welcoming environment that drives sales and loyalty.

You will handle phone and email communications, coordinate with shipping, and assist with promotional events while upholding brand standards and a professional appearance.