Luxury Guest Experience Specialist

BoF Careers; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Ralph Lauren Corporation in New York seeks a Guest Experience Specialist to deliver the highest level of service and support the sales team. You will greet clients, assist across departments, and ensure a welcoming in-store environment.

With 1–2 years in luxury retail, you will demonstrate strong communication, organization and teamwork, helping to create an unforgettable shopping experience for every guest. Opportunities exist for growth within the brand.

Qualifications

• 1–2 years of related Customer Experience, preferably within the luxury retail environment.
• Detail oriented, customer service oriented and highly organized.
• Strong time management skills and ability to multi-task.
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one's career with the company.
• Collaborative team player willing to partner with and support all departments.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in all guest service areas as called upon - Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.
• Responsible for creating an "ultimate experience" for every guest by providing exceptional customer service and supporting front and certain back of house functions.
• Greet every client and assist them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers and charge sends from other stores as needed.
• Prepare store for opening and closing, including: filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
• Assist in processing sales transactions. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.
• Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.
• Provide assistance on the floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct all phone calls and questions to appropriate areas of store.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.

Skills

Customer service

Detail oriented

Time management

Multi-tasking

Communication skills

Team player

Brand affinity

Job description

Ralph Lauren Corporation in New York seeks a Guest Experience Specialist to deliver the highest level of service and support the sales team. You will greet clients, assist across departments, and ensure a welcoming in-store environment.

With 1–2 years in luxury retail, you will demonstrate strong communication, organization and teamwork, helping to create an unforgettable shopping experience for every guest. Opportunities exist for growth within the brand.