Hotel Ambassador

La Colombe D’or; Houston (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

La Colombe d’Or in Houston seeks a Hotel Ambassador to welcome guests, assist with check-in and check-out, and coordinate with departments to ensure a memorable stay.

You will greet guests by name, answer inquiries, take reservations, upsell hotel services and amenities, maintain front-of-house luxury standards, and respond to guest requests with professionalism and care.

Qualifications

• Welcomes guests and escorts to appropriate area.
• Maintains courteous, professional communication at all times.
• Upholds luxury standards in front-of-house operations.

Responsibilities

• Welcome guests entering La Colombe d’Or and escort them to the appropriate area.
• Be present on lobby floor and interact warmly with guests by name.
• Check-in and check-out guests, process payments, and use the Property Management System.

Skills

Guest service

Communication

Hospitality

Professionalism

Upselling

Job description

Job Purpose:

The Hotel Ambassador assists guests with overall guestexperience. All team members at La Colombe d’Or will anticipate guests’ needsand assist throughout their stay as needed to ensure they enjoy a memorablestay.

Job Responsibilities:

• Responsible for the welcome of all guests that enter La Colombe d’Or, escortingthem to the appropriate area.
• Be presenton the lobby floor and warmly interact with all guests using guest names,including in public areas and while completing guest requests and tasks.
• Speak toguests with clear, professional, and respectful language always.
• Efficiently check-in and check-out guests, handling payments, applying credits,and accurately using the Property Management System.
• Handleguest inquiries, requests, and special arrangements with keen attention todetail, accurately, with care and in a timely manner.
• Takein-room dining calls and orders, demonstrating in dept knowledge of food andbeverage menus.
• Handlesall guest interactions with the highest level of hospitality andprofessionalism, accommodating special requests whenever possible.
• Resolveguest complaints promptly and professionally.
• Assistscustomers in all inquiries in connection with hotel services, hours ofoperations, key hotel personnel, in-house events, directions, etc.
• Answerphone calls in a timely manner to place reservations, promote, upsell hotelservices, amenities, and packages.
• Maintainthe front of the house clean and organization to reflect our luxury standards.
• Upholdsecurity and privacy standards to ensure guest safety and confidentiality.
• Foster afriendly, professional, and luxury-oriented atmosphere for guests.
• Has a fullunderstanding of emergencies procedures, safety and critical thinking.
• Promotingsafety by being alerted to observe, correct and report any hazardsimmediatelyand in a timely manner.
• Assistguests with Restaurant reservations and seating arrangements
• Re-stock minibarfor guest rooms

Working conditions:

Office,professional work environment with a combination of indoors and some exposureto outdoors.

Capacityto safely lift and carry items between 10 to 35 pounds.

Non-permanent work schedule, schedule is flexible depending on businesslevels and occupancy.

Essentialphysical requirement of sitting and standing for long periods of time, stoopingand typing.

Walking, using stairs, bending, and squatting.