Luxury Guest Experience Concierge

Fairmont; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision insurance

401K

Shift meal

Employee discount

Learning programs

Career growth

CSR initiatives

Job summary

Fairmont Austin, a cornerstone of luxury hospitality, invites you to join our Guest Experience team. Reporting to the Loyalty & Guest Experience Manager, you will deliver outstanding service, tailor-made guest itineraries, and informed guidance on hotel facilities and local attractions.

Our team values professionalism, teamwork, and the ability to manage multiple guest requests with warmth. We offer competitive benefits, training, and opportunities to grow within Accor across the globe.

Qualifications

• Excellent communication skills in English (written & spoken).
• Ability to multi-task in a fast-paced environment.
• Professionalism when interacting with leadership and guests.
• Proficiency with computer software including Word, Excel, and PowerPoint.

Responsibilities

• Consistently offers professional, engaging and friendly service per Forbes Travel Guide standards.
• Provides information to guest inquiries and coordinates requests, creating itineraries for special arrangements or services.
• Maintains knowledge of hotel features, services, attractions, hours, and local events.
• Assist guests with plans or arrangements and inform about hotel facilities.
• Support Guest Experience by managing online responses to reviews from all sources.
• Contributes to the Daily Report and attends Front of House meetings.
• Adheres to department policies, procedures and safety standards.
• Other duties as assigned.

Skills

English proficiency

Customer service

Teamwork

Multilingual

Tools

Microsoft Office

Job description

Fairmont Austin, a cornerstone of luxury hospitality, invites you to join our Guest Experience team. Reporting to the Loyalty & Guest Experience Manager, you will deliver outstanding service, tailor-made guest itineraries, and informed guidance on hotel facilities and local attractions.

Our team values professionalism, teamwork, and the ability to manage multiple guest requests with warmth. We offer competitive benefits, training, and opportunities to grow within Accor across the globe.