Spa Guest Services Agent

Four Seasons; Westlake Village (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hourly rate $22.25

Health insurance

401K plan

Complimentary stays

Complimentary meals

Uniform

Employee Assistance Program

Wellbeing investment

Life Insurance

Complimentary parking

Tuition reimbursement

Training programs

Job summary

Four Seasons Hotel Westlake Village is seeking a Spa Guest Services Agent to welcome guests, explain treatments, and coordinate reservations. You will greet guests, answer inquiries, and assist with billing for spa services to ensure a seamless, memorable visit.

The role requires English proficiency, strong organization, and the ability to operate in a busy spa environment. Hotel and computer knowledge are preferred; candidates must have legal work authorization in the United States.

Qualifications

• Proficiency in English (oral and written).
• Strong organizational and prioritization abilities in a busy environment.
• Typing speed of at least 40 words per minute.
• Patience and excellent interpersonal communication.
• Prior hotel and computer knowledge preferred.
• Ability to recognize repeat guests by name.

Responsibilities

• Greet guests, provide tours of facility, check in/out and handle billing for spa services.
• Inform guests about services, classes, packages, spa therapies and pricing to ensure an exceptional experience.
• Answer phones quickly and coordinate reservations with attention to detail.

Skills

English proficiency

Customer service

Communication skills

Typing 40 wpm

Organization

Attention to detail

Guest recognition by name

Legal work authorization

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About The Role

Four Seasons Hotel Westlake Village is seeking Spa Guest Services Agent to join our dedicated and dynamic team! Assist our guests in creating seamless and memorable spa experiences. The Spa Guest Services Agent proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.

What You Will Do

• Facilitate a seamless guest experience in an efficient, friendly and warm manner.
• Responsible for greeting guests upon arrival, providing tours of facility.

Checking guests in/out and handling billing for services performed in an efficient manner.

• Inform guests on all aspects regarding the services, classes, packages, spa therapies and medical treatments to ensure an exceptional guest experience.
• Answer phones quickly and efficiently. Coordinate details of each and book guests' reservations in a proficient and timely manner.
• Accountable for completing thorough and timely follow through with a focus on detail.

What You Bring

• Oral and written proficiency in the English language
• A superior sense of organization and ability to prioritize in a busy environment
• Ability to type at least 40 words per minute
• Patience
• Preferred previous hotel and computer knowledge
• The ability to recognize repeat guests by name who visit the Spa
• The ability to have strong communication skills between co-workers and guests
• Successful candidate must possess legal work authorization in the United States

What We Offer

• Hourly Rate: $22.25
• Health Insurance - Medical, Dental & Vision
• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• Laundered Employee Uniform
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule & Hours

• Full time position

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal