Guest Experience Coordinator

Marc & Rose Hospitality; Laguna Beach (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Casa Loma Beach Hotel in Laguna Beach, CA is seeking a hospitality professional to elevate guest experiences with warmth, precision, and genuine care. You’ll greet guests, coordinate concierge-style services, and ensure a seamless stay from arrival to departure, while delivering tailored recommendations and attentive follow-through in a luxury setting.

You will manage luggage and beach amenities logistics, orchestrating seamless transitions between lobby, pool, and rooftop scenes, all while

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality or related fields preferred.
• Certifications like RBS and Food Handler’s Card recommended.

Responsibilities

• Greet guests with warmth and charisma during arrivals.
• Transform interactions into memorable experiences with F&B and service.
• Ensure a seamless stay from check-in to departure with attention to detail.
• Deliver personalized room orientations and fulfill guest requests.
• Coordinate luggage and beach amenities, managing logistics smoothly.

Skills

Multitasking

Communication

Attention to detail

Physical agility

Education

High School Diploma or equivalent

Job description

Imagine This: You’re at the heart of a boutique luxury scene, where every day unfolds as a masterpiece of guest service artistry. Casa Loma Beach Hotel in Laguna Beach, CA, isn’t just any landmark—it’s where you curate unforgettable experiences among the sun, sand, and sky.

Welcome to Your New Stage

Your role at this iconic retreat is more than a job—it’s a performance in enhancing lives through meticulous attention to detail and genuine interactions. You are the conductor of first impressions, the architect of farewells and the personal guide to a world of luxury.

Key Roles You’ll Play

• Greet guests with warmth and charisma, making every arrival a celebration.
• Transform ordinary interactions into memorable stories with your food and beverage artistry—in the lobby, by the pool, or under the stars on the rooftop terrace.
• Ensure every detail of a guest's stay is seamless, from check-in to the echo of their gratitude at departure.
• Deliver personalized room orientations and fulfill requests with a flair that says you care.
• Manage the symphony of logistics from guest luggage to beach amenities, crafting moments that matter.

Are You the Next Cast Member?

You’ve mastered the art of hospitality or you’ve shined in the dynamic atmosphere of food & beverage service. Now, elevate your craft where luxury and lifestyle merge into an extraordinary career path.

Required Credentials

• High School Graduate or equivalent, armed with experience in hospitality or related fields.
• Carry necessary certifications like Responsible Beverage Service (RBS) and Food Handler’s Card.

Skills That Set You Apart

• Master multitasker, eloquent communicator, and detail-oriented dynamo.
• Physical agility to meet the demands of a bustling hotel environment.

Your Stage Is Set

At Casa Loma Beach Hotel, we don’t just offer jobs—we offer moments. Moments you craft. Moments that matter. Moments that could only belong to you and your guests. It’s not about the tasks you perform; it’s about the memories you create and the stories you’ll tell.

Laguna Beach House's and Casa Loma Beach Hotel's leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at Laguna Beach House and Casa Loma, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source: Marc & Rose Hospitality