Select Guest Experience Concierge

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA is seeking a Guest Liaison for Select Guests to build proactive relationships and act as the point of contact for members. The role emphasizes greeting guests, anticipating needs, and coordinating with hotel departments to fulfill requests.

The position involves enhancing guest experiences, training staff on loyalty protocols, and supporting Front Office operations as needed. A customer-focused, detail-oriented approach is essential.

Qualifications

• Minimum of 1 year hospitality experience.
• Must have excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player
• Must be able to work with and sit at a computer workstation for an extended period.

Responsibilities

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Skills

Communication

Multi-tasking

Team player

Verbal and written communication

Tools

Microsoft Office

Job description

Omni La Costa Resort & Spa in Carlsbad, CA is seeking a Guest Liaison for Select Guests to build proactive relationships and act as the point of contact for members. The role emphasizes greeting guests, anticipating needs, and coordinating with hotel departments to fulfill requests.

The position involves enhancing guest experiences, training staff on loyalty protocols, and supporting Front Office operations as needed. A customer-focused, detail-oriented approach is essential.