Luxury Guest Concierge & Golf Cart Experience

Bolt Farm Treehouse, LLC; Whitwell (TN); On-site; USD 23,000 - 26,000; Full time

Job summary

Bolt Farm Treehouse, LLC is seeking a Guest Services/ Bell position for a luxury treehouse resort near Chattanooga, TN. You will greet guests, load luggage, transport to villas, perform cart orientations, and ensure a warm, seamless arrival and departure experience.

You’ll support the guest experience team with celebrations, deliveries, and occasional property tasks. Ideal candidates are reliable, calm under pressure, detail-oriented, tech-savvy, and bring a strong service mindset.

Qualifications

• High EQ and warm; makes guests feel VIPs.
• Calm under pressure when multiple arrivals happen.
• Detail-obsessed about carts, names, and timings.
• Reliable; punctual and consistent.
• Tech-savvy; comfortable with radios, checklists and AI tools.

Responsibilities

• Guest arrivals and departures management.
• Greet guests at Summit lot within 30 seconds.
• Load/unload luggage and transport guests to villas.
• Give villa walk-through and golf-cart orientation with safety rules.
• Rinse and prep carts; leave handwritten notes.
• Checkout support and warm send-off for guests.
• Maintain cart staging and readiness by 12 PM on turn days.
• Deliver WOW gifts and fulfill guest requests with care.

Skills

High EQ

Warm demeanor

Calm under pressure

Detail oriented

Reliable

Tech-savvy

Tools

ClickUp

AI tools

Job description

Bolt Farm Treehouse, LLC is seeking a Guest Services/ Bell position for a luxury treehouse resort near Chattanooga, TN. You will greet guests, load luggage, transport to villas, perform cart orientations, and ensure a warm, seamless arrival and departure experience.

You’ll support the guest experience team with celebrations, deliveries, and occasional property tasks. Ideal candidates are reliable, calm under pressure, detail-oriented, tech-savvy, and bring a strong service mindset.