Luxury Bell Captain — Lead Guest Arrival & Luggage Team

Keswick Hall; Charlottesville (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Keswick Hall in Charlottesville is seeking a Bell Captain to lead the bell services team and deliver a warm, polished arrival and departure experience for guests. You will supervise staff, coordinate luggage handling, and ensure seamless lobby operations, while upholding luxury service standards.

The role requires hospitality experience, leadership ability, and a flexible schedule to cover mornings, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality coursework or related training preferred.
• Previous hotel, resort, valet, bell services, concierge, or guest services experience required; supervisory experience preferred.
• Strong commitment to luxury service, guest satisfaction, professionalism, and discretion.
• Excellent communication, problem-solving, organization, and time-management skills.
• Ability to lead by example, motivate a team, and remain calm and effective during busy periods.
• Knowledge of hotel operations, local area information, transportation services, and guest service standards.
• Valid driver’s license may be required depending on property responsibilities.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and peak occupancy periods.

Responsibilities

• Supervise, coach, and support bell attendants, door attendants, and related guest services team members during assigned shifts.
• Ensure prompt, courteous greeting of guests upon arrival and departure, including assistance with luggage, doors, directions, and special requests.
• Coordinate luggage delivery, storage, retrieval, room moves, group arrivals, and departures with accuracy and care.
• Maintain an organized, clean, and professional bell stand, lobby entrance, luggage storage area, and guest-facing workspaces.
• Assign daily tasks, monitor service flow, and adjust staffing priorities based on occupancy, arrivals, departures, VIPs, events, and group activity.
• Partner with Front Desk, Concierge, Valet, Housekeeping, Security, and Transportation teams to ensure seamless guest service.
• Provide accurate information about hotel amenities, services, local attractions, directions, transportation options, and area recommendations.
• Respond to guest concerns or service issues promptly and professionally, escalating matters when appropriate.
• Maintain control of luggage tags, package logs, equipment, radios, carts, and related guest service supplies.
• Train new team members on service standards, safety procedures, luggage handling, guest interaction, and property knowledge.
• Ensure compliance with hotel policies, safety guidelines, security procedures, and brand or property service standards.
• Assist with reports, shift notes, guest requests, and communication logs as needed.
• Perform other duties as assigned.

Skills

Leadership

Communication

Teamwork

Problem-solving

Customer service

Education

High school diploma or equivalent

Hospitality coursework

Job description

Keswick Hall in Charlottesville is seeking a Bell Captain to lead the bell services team and deliver a warm, polished arrival and departure experience for guests. You will supervise staff, coordinate luggage handling, and ensure seamless lobby operations, while upholding luxury service standards.

The role requires hospitality experience, leadership ability, and a flexible schedule to cover mornings, evenings, weekends, and holidays.