Lux Guest Experience & Sales Associate

Bolt Farm Treehouse, LLC; Whitwell (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

BOLT FARM is building America's most iconic romantic luxury retreat brand. You’ll join a hands-on role blending warm hospitality with relationship-based sales across our Front Desk, Happy Hour, and Wellness Haven, helping couples enjoy an unforgettable getaway and encouraging returns.

You’ll be cross-trained across Front Desk and Wellness Haven, learn guests’ values, make recommendations, close rebookings and add-ons, and record details so nothing falls through the cracks.

Qualifications

• Guest-facing hospitality or sales background.
• Strong communication skills, especially in upselling.
• Comfort discussing pricing and closing sales.

Responsibilities

• Deliver polished arrivals and departures at the Front Desk and coordinate Wellness Haven intake.
• Host Happy Hour and property events; manage alcohol service where applicable.
• Recommend and close rebookings, spa services, and add-ons.
• Process payments and keep notes accurate in Company systems.
• Coordinate with Spa, Housekeeping, Maintenance and leadership to resolve guest requests.
• Maintain a calm, luxury-ready environment in both areas.

Skills

Guest-facing hospitality

Sales experience

Strong communication

Pricing discussion

Attention to detail

Job description

BOLT FARM is building America's most iconic romantic luxury retreat brand. You’ll join a hands-on role blending warm hospitality with relationship-based sales across our Front Desk, Happy Hour, and Wellness Haven, helping couples enjoy an unforgettable getaway and encouraging returns.

You’ll be cross-trained across Front Desk and Wellness Haven, learn guests’ values, make recommendations, close rebookings and add-ons, and record details so nothing falls through the cracks.