Premium Concierge for VIP Service and Local Experiences

The Pfister Hotel; Milwaukee (WI); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

401(k) employer match

Employee assistance programs

Career growth opportunities

Complimentary meals

Room discounts

Job summary

The Pfister Hotel in Milwaukee invites you to join our Concierge team. You will welcome guests warmly, anticipate needs, and create memorable experiences by arranging dining reservations, transportation, tours, and other local experiences while sharing the property's history, art, and traditions.

You will also support Front Desk operations, resolve guest concerns professionally, build relationships with local vendors, and promote the hotel's Art Tour Program.

Qualifications

• Excellent guest service and communication skills.
• Knowledge of Milwaukee dining and entertainment is preferred.

Responsibilities

• Welcome guests warmly and anticipate needs to create memorable experiences.
• Arrange dining reservations, transportation, tours, and local experiences.
• Provide recommendations on local restaurants, attractions, and events.
• Support Front Desk with inquiries, reservations, and check-in/check-out.
• Coordinate VIP requests and cross-department service across departments.
• Resolve guest concerns professionally and proactively.

Skills

Guest service

Interpersonal skills

Problem solving

Multitasking

Hospitality knowledge

Tools

Opera Property Management System

Job description

The Pfister Hotel in Milwaukee invites you to join our Concierge team. You will welcome guests warmly, anticipate needs, and create memorable experiences by arranging dining reservations, transportation, tours, and other local experiences while sharing the property's history, art, and traditions.

You will also support Front Desk operations, resolve guest concerns professionally, build relationships with local vendors, and promote the hotel's Art Tour Program.