Luxury Guest Arrival & Service Manager

Manor Vail Lodge; Vail (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Retirement plan with company match

PTO benefits (vacation/holidays)

Parking

Job summary

Manor Vail Lodge seeks a Guest Arrival and Service Manager to elevate every guest’s arrival and stay at our luxury condominium property in Vail. You will steward the guest experience from check-in through departure, coordinating luggage, reservations, and amenities while collaborating with the front desk and owner services teams.

The ideal candidate combines host, concierge, and problem-solving strengths, ensuring seamless service and memorable mountain moments for guests and returning owners

Qualifications

• Two or more years in hospitality or guest services.
• Excellent interpersonal skills with a hospitable presence.
• Knowledge of Vail area preferred.
• Valid Colorado driver’s license required.

Responsibilities

• Greet guests and assist with luggage and arrival orientation.
• Coordinate departures, luggage handling, and shuttle handoffs.
• Oversee bell staff scheduling, training, and performance.
• Coordinate guest transportation, taxis, rideshare, and parking with vendors.
• Maintain lobby area, snow/ice safety, and emergency accessibility as needed.
• Support front desk shifts during low volume periods.

Skills

Hospitality experience

Interpersonal skills

Vail area knowledge

Colorado driver license

Flexible schedule

Property management systems

Job description

Manor Vail Lodge seeks a Guest Arrival and Service Manager to elevate every guest’s arrival and stay at our luxury condominium property in Vail. You will steward the guest experience from check-in through departure, coordinating luggage, reservations, and amenities while collaborating with the front desk and owner services teams.

The ideal candidate combines host, concierge, and problem-solving strengths, ensuring seamless service and memorable mountain moments for guests and returning owners