Guest Arrival & Luxury Concierge Manager

Mountain Mastery Management Inc; Vail (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

Manor Vail Lodge in Vail, CO is seeking a Guest Arrival and Service Manager to oversee arrival experiences, bell operations, and front desk support across 140 residences. This role blends host, concierge, and problem-solving duties to create a seamless guest journey.

The position emphasizes proactive guest relations, transportation coordination, and staff leadership, with a competitive salary of $65,000-$75,000 and comprehensive benefits.

Qualifications

• Two or more years in hospitality, guest services, concierge, or a comparable guest facing role.
• Exceptional interpersonal and communication skills with a polished, hospitable presence.
• Strong knowledge of Vail area or ability to develop it quickly.
• Valid Colorado driver license and clean driving record; occasional driving of guests.
• Flexible schedule including evenings, weekends, and holidays.
• Experience with property management systems is a plus.

Responsibilities

• Greet arriving guests and manage luggage and ski equipment; orient guests to their unit.
• Coordinate seamless departures with luggage handling and send-off.
• Oversee bell staff; assign posts, dispatch, and manage daily coverage.
• Train and coach bell staff on service standards and safety.
• Coordinate guest transportation and work with local partners.

Skills

Hospitality experience

Guest services

Concierge style service

Interpersonal skills

Ability to drive and assist

Flexible schedule

Job description

Manor Vail Lodge in Vail, CO is seeking a Guest Arrival and Service Manager to oversee arrival experiences, bell operations, and front desk support across 140 residences. This role blends host, concierge, and problem-solving duties to create a seamless guest journey.

The position emphasizes proactive guest relations, transportation coordination, and staff leadership, with a competitive salary of $65,000-$75,000 and comprehensive benefits.