Luxury Guest Arrival Bell / Door Host

The Fifth Avenue Hotel; New York (NY); On-site; USD 34,095 - 48,560; Full time

Job summary

The Fifth Avenue Hotel in New York is seeking a Host (Bell / Door Person) to join our Guest Services team. In this role, you will be the first and last impression for guests, providing seamless assistance with luggage and offering thoughtful, anticipatory service throughout their stay.

The position requires previous customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Join us to create memorable experiences for our guests at our luxury hotel.

Qualifications

• Previous customer service experience required; luxury hospitality experience preferred.
• Strong interpersonal and communication skills with a polished, professional presence.
• Ability to remain composed and service-focused in a fast-paced environment.

Responsibilities

• Warmly greet guests at the hotel entrance with genuine hospitality.
• Load, unload, and transport luggage with care and efficiency.
• Provide a thoughtful overview of hotel amenities and services.
• Deliver packages and requested items to guest rooms promptly.
• Maintain organization of the guest entrance and luggage storage.
• Maintain familiarity with local attractions and transportation options.
• Partner closely with Front Office and Guest Services teams.

Skills

Customer service skills

Interpersonal communication

Professional presence

Ability to work in fast-paced environments

Education

High school diploma or equivalent

Job description

The Fifth Avenue Hotel in New York is seeking a Host (Bell / Door Person) to join our Guest Services team. In this role, you will be the first and last impression for guests, providing seamless assistance with luggage and offering thoughtful, anticipatory service throughout their stay.

The position requires previous customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Join us to create memorable experiences for our guests at our luxury hotel.