Host (Bell / Door Person)

The Fifth Avenue Hotel; New York (NY); On-site; USD 34,095 - 48,560; Full time

Job summary

The Fifth Avenue Hotel in New York is seeking a Host (Bell / Door Person) to join our Guest Services team. In this role, you will be the first and last impression for guests, providing seamless assistance with luggage and offering thoughtful, anticipatory service throughout their stay.

The position requires previous customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Join us to create memorable experiences for our guests at our luxury hotel.

Qualifications

• Previous customer service experience required; luxury hospitality experience preferred.
• Strong interpersonal and communication skills with a polished, professional presence.
• Ability to remain composed and service-focused in a fast-paced environment.

Responsibilities

• Warmly greet guests at the hotel entrance with genuine hospitality.
• Load, unload, and transport luggage with care and efficiency.
• Provide a thoughtful overview of hotel amenities and services.
• Deliver packages and requested items to guest rooms promptly.
• Maintain organization of the guest entrance and luggage storage.
• Maintain familiarity with local attractions and transportation options.
• Partner closely with Front Office and Guest Services teams.

Skills

Customer service skills

Interpersonal communication

Professional presence

Ability to work in fast-paced environments

Education

High school diploma or equivalent

Job description

Position Description

Host (Bell / Door Person)

The Fifth Avenue Hotel – New York, NY

The Fifth Avenue Hotel, an award-winning luxury destination, is seeking a Host (Bell / Door Person) to join our Guest Services team. Located in the heart of Manhattan, our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where exceptional service, striking design, world-class cuisine, and immersive cultural experiences come together to create something truly unforgettable.

At The Fifth, we invite our guests to experience the city as a flneur— with curiosity, discovery, and inspiration at every turn.

Position Overview

As a Host (Bell / Door Person), you are the first and last impression of The Fifth Avenue Hotel. You will warmly welcome guests upon arrival, provide seamless assistance with luggage and transportation, and deliver thoughtful, anticipatory service throughout each guest’s stay. This role is integral to creating a gracious, polished, and memorable arrival and departure experience.

Key Responsibilities

• Guest Arrival & Departure Experience – Warmly greet guests at the hotel entrance with genuine hospitality and professionalism; assist guests with arrival and departure logistics, ensuring a smooth and welcoming experience; coordinate transportation and support valet or car service arrangements as needed.
• Luggage Handling & Guest Support – Load, unload, and transport luggage with care and efficiency; tag, store, and retrieve luggage accurately and securely; escort guests to our reception desk, ensuring comfort and ease upon arrival.
• An Overview – Provide a thoughtful overview of hotel amenities and services; anticipate guest needs and offer assistance proactively.
• Guest Services & Deliveries – Deliver packages, amenities, and requested items to guest rooms promptly and discreetly; assist with room changes and special requests with attention to detail.
• Operational Support – Maintain organization and cleanliness of the guest entrance and luggage storage areas; stock and support operational needs when necessary.
• Local Knowledge & Guest Engagement – Maintain familiarity with local attractions, transportation options, and neighborhood highlights; keep informational materials current and readily available for guests.
• Collaboration & Service Excellence – Partner closely with Front Office and Guest Services teams to ensure seamless service delivery; maintain awareness of guest feedback and satisfaction metrics; consistently contribute to enhancing the overall guest experience.
• Safety & Standards – Practice safe work habits and follow all safety guidelines; adhere to hotel standards, policies, and procedures.
• Additional Responsibilities – Perform other duties as requested by leadership in support of the team and guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience required; luxury hospitality experience preferred.
• Strong interpersonal and communication skills with a polished, professional presence.
• Ability to remain composed and service-focused in a fast‑paced environment.

Work Environment

• Flexible schedule required, including weekends, holidays, and varied shifts.
• Role requires extended periods of standing, walking, bending, and reaching.
• Ability to push, pull, and lift up to 50 pounds.

Why Join Us?

The Fifth Avenue Hotel is more than a hotel—it is an experience. As a Host (Bell / Door Person), you will play a vital role in shaping each guest’s first impression, delivering refined, anticipatory service that reflects the spirit and elegance of our unique destination.

Maximum

USD $30.00/Hr.

Source: Hospitality Online