Luxury Group Reservations Specialist

Omni Hotels & Resorts; Frisco (TX); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Omni Frisco Hotel at The Star in Frisco, TX, seeks an experienced Reservations professional to manage and optimize group blocks, handling cut-off dates, arrivals lists, billing and client communication.

You will collaborate with the Reservations Manager, Director of Revenue Management, and Convention Service Manager to ensure accurate reservations, maintain room blocks, and support VIP and internal bookings while upholding Omni’s four-diamond service standards.

Qualificações

• Knowledge of four-diamond / four-star customer service standards.
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred).
• Previous experience using Passkey, NomadixCMS, and iMeeting Planner app (preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.

Responsabilidades

• Review group blocks for cut off date extensions and ensure blocks are created and monitored correctly before, during, and after group dates.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future arrival dates and no-show reports daily.
• Check for duplicate reservations by calling all multiple same-name reservations to ensure accuracy and requests.
• Check for group reservation errors and contact caller or group contact to verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients on group rooming lists, reservations changes and billing.
• Create and maintain group & transient room blocks and ensure correct billing.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents.
• Monitor Internet and FIT bookings, availability, and billing; complete commission payment requests.
• Assist in VIP and internal reservations and communicate issues to Reservations Manager or OmniRez HelpDesk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancellations, and deposits.

Conhecimentos

Customer service standards

Hotel industry experience

Ferramentas

Delphi

Opera ORS

Opera PMS

Passkey

NomadixCMS

iMeeting planner app

Descrição da oferta de emprego

Omni Frisco Hotel at The Star in Frisco, TX, seeks an experienced Reservations professional to manage and optimize group blocks, handling cut-off dates, arrivals lists, billing and client communication.

You will collaborate with the Reservations Manager, Director of Revenue Management, and Convention Service Manager to ensure accurate reservations, maintain room blocks, and support VIP and internal bookings while upholding Omni’s four-diamond service standards.