Bell Attendant

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Leave

Bonus Program

Disability Insurance

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. The Bell Attendant role supports guests with luggage, escorts, and guidance to ensure a five-star experience, aligning with luxury hospitality standards.

We value impeccable grooming, professional demeanor, and the ability to work flexible hours, including evenings and holidays.

Qualifications

• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to lift, carry, and maneuver luggage up to 50 lbs.
• Ability to stand and walk for extended periods.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure with professionalism and courtesy.
• Assist with luggage handling, storage, and delivery to guest rooms.
• Escort guests to rooms and explain room features, hotel amenities, and services.
• Offer proactive assistance, directions, and local recommendations.
• Recognize VIPs, repeat guests, and special requests to deliver personalized service.

Skills

Customer service

Communication

Professional appearance

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues-including the iconic La Mariposa sculpture pavilion-a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service-gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

Bell Attendants play a key role in creating an exceptional first and last impression for guests. This position delivers personalized, anticipatory service by assisting with luggage, escorting guests, and providing knowledgeable guidance throughout the hotel, while upholding the highest luxury hospitality standards.

What You'll Do

Guest Experience & Service Excellence

• Greet guests warmly upon arrival and departure with professionalism and courtesy.
• Assist with luggage handling, storage, and delivery to guest rooms.
• Escort guests to rooms and explain room features, hotel amenities, and services.
• Offer proactive assistance, directions, and local recommendations.
• Recognize VIPs, repeat guests, and special requests to deliver personalized service.

Operations & Coordination

• Coordinate arrivals and departures with Front Office, Valet, and Concierge teams.
• Maintain accurate luggage logs and organization of storage areas.
• Deliver guest items, packages, and special amenities promptly and discreetly.
• Support in-room requests and guest service calls as needed.
• Maintain flexibility to work peak arrival and departure times.

Professionalism & Brand Standards

• Maintain impeccable grooming, uniform standards, and professional demeanor.
• Uphold five-star service standards and hotel policies at all times.
• Protect guest privacy, security, and confidentiality.

Safety & Compliance

• Follow safety procedures when handling luggage and equipment.
• Use bell carts properly and maintain cleanliness of service areas.
• Report safety concerns, lost and found items, or guest incidents immediately.

What You'll Bring

Required Education

• High School Diploma or equivalent required.

Preferred Experience & Skills

• Previous bell, concierge, or luxury hospitality experience preferred.
• Knowledge of hotel amenities and local area attractions preferred.
• Bilingual (English/Spanish) preferred.

Required Skills and Abilities

• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to lift, carry, and maneuver luggage up to 50 lbs.
• Ability to stand and walk for extended periods.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Company: Zachry

Position: Bell Attendant

Req #: 11023344

Date Posted: May 22, 2026

Location: 222 South Alamo Street, San Antonio, US, TX, 78205

Job Category: Guest Experience