Retail Attendant

Zachry / The Monarch San Antonio; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Disability insurance

Tuition Reimbursement

Job summary

Zachry Hotels in San Antonio, TX, seeks a friendly Retail Attendant for The Monarch San Antonio. You will deliver luxury guest service, maintain attractive merchandise displays, process transactions, and support daily shop operations.

This role requires excellent communication, attention to detail, ability to stand for long periods, and flexible scheduling including weekends and events. Prior luxury retail or hospitality experience is preferred.

Qualifications

• Previous experience in retail, customer service, hospitality, or a related field.
• Experience in luxury retail or hotel gift shop operations preferred.
• Experience operating point-of-sale systems and handling cash.

Responsibilities

• Greet and assist guests with warmth, offering personalized service and product recommendations.
• Keep merchandise displays attractive, organized, and well stocked.
• Process transactions, room charges, returns, and exchanges accurately.
• Maintain knowledge of pricing, promotions, and available products.
• Assist with inventory counts and restocking as needed.
• Complete daily opening/closing procedures and reconcile cash.
• Maintain cleanliness and organization of the gift shop and storage areas.
• Respond professionally to guest inquiries and coordinate with hotel departments.
• Support promotions, seasonal displays, and hotel events as needed.
• Demonstrate integrity and maintain guest confidentiality in all transactions.

Skills

Guest service

Personalized service

Sales skills

Product knowledge

Attention to detail

Cash handling

POS systems

Inventory awareness

Teamwork

Professional appearance

Tools

POS systems

Retail inventory software

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Monarch San Antonio — A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

The Retail Attendant is responsible for delivering an exceptional shopping experience to guests and visitors of The Monarch by providing personalized service, maintaining attractive merchandise displays, and supporting the daily operations of the hotel’s gift shop. This role assists guests with selecting merchandise, processes sales transactions, maintains inventory, and ensures the retail environment consistently reflects the hotel’s luxury standards. The Retail Attendant serves as an ambassador of The Monarch, creating memorable guest interactions through product knowledge, attention to detail, and genuine hospitality.

What You’ll Do

• Greet and assist guests in a warm, professional manner, providing personalized service and merchandise recommendations.
• Maintain knowledge of retail merchandise, pricing, promotions, and available products to assist guests and support sales.
• Process sales transactions, room charges, returns, and exchanges accurately using the point-of-sale system and established cash handling procedures.
• Maintain attractive, organized, and well-stocked merchandise displays consistent with the hotel’s luxury presentation standards.
• Receive, unpack, price, and restock merchandise while assisting with inventory counts and monitoring stock levels.
• Complete daily opening and closing procedures, including register reconciliation and securing merchandise.
• Maintain cleanliness and organization of the gift shop, display areas, and storage spaces.
• Respond professionally to guest inquiries and concerns, coordinating with other hotel departments as needed.
• Follow established safety, security, and loss prevention procedures and report concerns to management.
• Support special promotions, seasonal displays, and hotel events as needed.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You’ll Bring

Required Skills and Abilities

• Excellent guest service and interpersonal communication skills.
• Ability to provide attentive, personalized service in a luxury hospitality environment.
• Strong sales skills with the ability to make appropriate product recommendations.
• Ability to learn and retain detailed product knowledge.
• Strong attention to detail and organizational skills.
• Ability to accurately process transactions and handle cash and other payment methods.
• Basic mathematical skills and ability to reconcile sales transactions.
• Ability to operate POS systems and learn retail inventory software.
• Ability to manage multiple responsibilities while maintaining a professional and welcoming demeanor.
• Strong teamwork skills and ability to work independently with minimal supervision.
• Ability to handle guest concerns professionally and exercise sound judgment.
• Ability to maintain confidentiality and demonstrate integrity when handling guest information and financial transactions.
• Ability to stand and walk for extended periods and perform routine merchandise handling tasks, including occasional lifting or carrying up to 30 lbs.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and special events.
• Professional appearance and adherence to grooming standards.
• Strong commitment to service excellence, merchandise presentation, and guest satisfaction.

Education & Experience

• Previous experience in retail, customer service, hospitality, or a related field preferred.
• Experience in luxury retail, boutique shopping, upscale hospitality, or hotel gift shop operations preferred.
• Previous experience operating point-of-sale systems and handling cash transactions preferred.
• Experience with merchandise displays, inventory management, and retail sales preferred.
• Familiarity with luxury merchandise, specialty gifts, apparel, and accessories preferred.

Other Qualifications

No licenses or certificates required.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

Medical, Dental, Vision and Life Insurance

401K, Paid Leave and Bonus Program

Company-paid short-term and long-term disability insurance

Employee assistance program

Tuition Reimbursement

And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.