Luxury Front Office Manager - Nights/Weekends

Chuan Spa; United States; Sur place; USD 78 000 - 84 000; Plein temps

Résumé du poste

The Langham, Boston is seeking a hands-on Front Office Manager to lead our front desk, bell and guest relations teams, ensuring Forbes standards and luxury service.

You will supervise staff, manage schedules, monitor guest satisfaction, and coordinate with Rooms Division to optimize revenue while maintaining impeccable guest experiences. This is a full-time role requiring flexible hours, including weekends and nights, with legal authorization to work in the United States.

Qualifications

• Proven management skills and ability to lead and motivate a team while maintaining the highest standards of service and adhering to hotel policies.
• A luxury-hotel front office background is preferred.
• CPR certification is a plus

Responsabilités

• Assume all responsibilities of the Front Office operations in the absence of Director of Front Office and make decisions that support Rooms Division goals.
• Supervise, coach and develop Front Office agents to maintain exemplary service delivery.
• Ensure VIP room assignments and seamless reservations, coordinating with Guest Relations to maximize guest satisfaction.

Connaissances

Front Office management

Leadership

Customer service

Formation

College degree

Description du poste

The Langham, Boston is seeking a hands-on Front Office Manager to lead our front desk, bell and guest relations teams, ensuring Forbes standards and luxury service.

You will supervise staff, manage schedules, monitor guest satisfaction, and coordinate with Rooms Division to optimize revenue while maintaining impeccable guest experiences. This is a full-time role requiring flexible hours, including weekends and nights, with legal authorization to work in the United States.