Front Office Leader – Luxury Hotel

Langham Hospitality Group; Boston (MA); On-site; USD 78,000 - 84,000; Full time

Job summary

The Langham, Boston is seeking an Assistant Front Office Manager to lead the Front Office team with a focus on service excellence and brand standard adherence. You will work to deliver Forbes and Langham brand standards across all touchpoints and support the Director of Front Office in daily operations.

Responsibilities include supervising agents, coordinating with Rooms Division, and ensuring seamless guest experiences across front desk, bell, and guest relations.

Qualifications

• Minimum of two years of Front Office management experience in a luxury hotel.
• Experience in five-star standards.
• Able to stand for length of shift and perform physically demanding tasks as needed.
• Legally authorized to work in the United States.

Responsibilities

• Assume all responsibilities of the Front Office operations in the absence of Director of Front Office.
• Ensure that Front Desk, The Langham Services, Bell and Door colleagues deliver the highest level of guest service.
• Supervise, monitor, coach and develop agents to ensure the highest level of service delivery.
• Communicate with the Rooms Division team to resolve issues and track information.
• Support duties of Guest Service Agent, The Langham Services Agent, Bell, Door, Concierge, Guest Relations and Front Office Supervisors.
• Maintain knowledge of special hotel programs and events to anticipate guest needs.
• Train, coach, supervise and develop non-management Front Office colleagues.
• Be present during nights and weekends to ensure Front Office operations run smoothly.
• Communicate guest and colleague feedback to management and assist with schedules, payroll, KPIs and reports.

Job description

The Langham, Boston is seeking an Assistant Front Office Manager to lead the Front Office team with a focus on service excellence and brand standard adherence. You will work to deliver Forbes and Langham brand standards across all touchpoints and support the Director of Front Office in daily operations.

Responsibilities include supervising agents, coordinating with Rooms Division, and ensuring seamless guest experiences across front desk, bell, and guest relations.