Luxury Front Office Manager — Guest Services Lead

Careers - Langham Hospitality Group; United States; On-site; USD 78,000 - 84,000; Full time

Job summary

The Langham, Boston is seeking a qualified Front Office leader to drive service excellence in a luxury setting. You will oversee Front Office operations, supervise desk agents, and ensure alignment with Forbes and Langham Brand standards to deliver a memorable guest experience.

Responsibilities include training, scheduling, payroll oversight, and collaboration with Rooms Division leadership to maximize revenue and satisfaction. Weekend/night shifts are required.

Qualifications

• Proven management skills and ability to lead and motivate a team while maintaining the highest standards of service and adhering to hotel policies.
• Two+ years of Front Office management experience in a luxury hotel.
• Experience in five-star standards.

Responsibilities

• Assume all responsibilities of the Front Office operations in the absence of Director of Front Office.
• Ensure Front Desk and related teams deliver the highest level of guest service.
• Supervise, coach and develop agents to ensure exceptional service and report performance.

Skills

Leadership

Front Office management

Luxury hotel experience

CPR certification

Work eligibility in the US

Education

College degree

Job description

The Langham, Boston is seeking a qualified Front Office leader to drive service excellence in a luxury setting. You will oversee Front Office operations, supervise desk agents, and ensure alignment with Forbes and Langham Brand standards to deliver a memorable guest experience.

Responsibilities include training, scheduling, payroll oversight, and collaboration with Rooms Division leadership to maximize revenue and satisfaction. Weekend/night shifts are required.