Luxury Front Office Manager — Guest Experience Leader

The Crescent Hotels Group; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401(k) eligibility

Professional development

Hotel travel benefits

Job summary

Elysée New York, a Crescent Hotels & Resorts managed luxury boutique in Midtown Manhattan, seeks an experienced Front Office Manager to shape the guest journey across Front Desk, Bell Services, PBX, and overnight operations. Reporting to the Director of Operations, this role is a cultural leader and ambassador, delivering five‑star service and personal, anticipatory hospitality.

You will lead a team, set service standards, recruit and train staff, and ensure seamless arrivals and departures

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum five years of progressive Front Office experience in ultra‑luxury hotels.
• Minimum three years of management experience leading Front Office operations.
• Experience with Leading Quality Assurance, Forbes standards, or comparable luxury environment.
• Experience managing VIP, high‑net‑worth and international travelers with discretion.
• Willingness to work primarily afternoon/evening shifts; NYC luxury market experience is preferred.

Responsibilities

• Serve as a visible leader across Front Desk, Bell Services and PBX with a strong lobby presence.
• Ensure luxury standards and anticipatory hospitality in every guest interaction.
• Review arrivals, departures, VIP activity, and guest preferences daily for seamless service.
• Develop and coach Front Office team; ensure consistency and professional development.
• Oversee budgeting, scheduling, labor management and departmental expense controls.
• Lead QA/Forbes standards, conduct audits and implement corrective actions.
• Collaborate with Guest Services, Housekeeping, Engineering, Reservations, Sales and Security.

Skills

Front Office Leadership

Luxury Hospitality

Guest Services

Budgeting & Forecasting

Staff Development

VIP & International Travelers

New York Luxury Market Knowledge

Education

Bachelor's degree in Hospitality Management

Tools

Front Office PMS

Reservations CRM Systems

Job description

Elysée New York, a Crescent Hotels & Resorts managed luxury boutique in Midtown Manhattan, seeks an experienced Front Office Manager to shape the guest journey across Front Desk, Bell Services, PBX, and overnight operations. Reporting to the Director of Operations, this role is a cultural leader and ambassador, delivering five‑star service and personal, anticipatory hospitality.

You will lead a team, set service standards, recruit and train staff, and ensure seamless arrivals and departures