Luxury Front Office Leader - Guest Experience

The Crescent Hotels Group; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

401(k) eligibility

Professional development opportunities

Hotel travel benefits

Job summary

Elysée New York, a Crescent Hotels & Resorts property, seeks an experienced Assistant Front Office Manager to lead the guest journey from arrival to departure across Front Desk, Bell Services, PBX, and overnight operations.

Reporting to the Front Office Manager, you will drive luxury standards, coach a high-performing team, and ensure exemplary service through personalized, attentive hospitality across all guest interactions.

Qualifications

• Strong service presence and a genuine passion for luxury hospitality.
• Working knowledge of front office operations and overnight procedures.
• Experience with VIP, celebrity, and international traveler support.
• Leadership and coaching of Front Desk/ PBX/ Bell Attendants.
• Knowledge of Leading Quality Assurance or Forbes standards.

Responsibilities

• Lead Front Desk, Bell Services, PBX and overnight operations with elegance and discretion.
• Coach and develop Front Office staff; conduct shift briefings and onboarding.
• Monitor arrivals, departures, occupancy, and guest satisfaction to elevate service.
• Act as Manager on Duty during high-demand periods and in manager's absence.
• Collaborate with Guest Services, Housekeeping, Engineering, F&B, Reservations, Sales, and Security.

Skills

Luxury hospitality

Front office operations

Leadership

Emotional intelligence

Guest services

Education

Bachelor’s degree in Hospitality or related field

Job description

Elysée New York, a Crescent Hotels & Resorts property, seeks an experienced Assistant Front Office Manager to lead the guest journey from arrival to departure across Front Desk, Bell Services, PBX, and overnight operations.

Reporting to the Front Office Manager, you will drive luxury standards, coach a high-performing team, and ensure exemplary service through personalized, attentive hospitality across all guest interactions.