Front Desk Concierge — Luxury Resort Guest Experience

CoralTree Hospitality Group; Fort Lauderdale (FL); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) with company match

Complimentary team meals

Complimentary room nights

Job summary

CoralTree Hospitality Group in Fort Lauderdale invites you to join Pier Sixty-Six Resort as a Front Desk Agent. You will greet guests, manage check-ins, and provide personalized service in line with luxury standards.

The role reports to the Director of Front Office and requires hospitality experience, strong communication, and the ability to handle varied shifts. Benefits include medical/dental, 401(k), complimentary meals, and room nights.

Qualifications

• At least 1 year of experience in hotel room operations or similar environments.
• Five Star, AAA, Five Diamond quality experience preferred.
• Experience with Windows, Office, and property management systems is highly desirable.
• Clear, professional verbal and written communication skills.

Responsibilities

• Proactively welcome, greet, and facilitate guests' check-in processes, ensuring a warm and professional arrival experience.
• Provide guests with comprehensive knowledge of the hotel’s amenities, services, and local attractions or events.
• Handle all guest interactions with hospitality and professionalism, accommodating special requests when possible.
• Follow up on arrivals by prescribed procedures, including modifications to registration cards and reservations.
• Maintain and update the reception handover log and communicate guest feedback to the Manager on Duty.

Skills

Hospitality experience

Communication skills

Rapport building

Flexible schedule

Windows

Microsoft Office

Property management systems

Tools

Windows

Office

Property management systems

Job description

CoralTree Hospitality Group in Fort Lauderdale invites you to join Pier Sixty-Six Resort as a Front Desk Agent. You will greet guests, manage check-ins, and provide personalized service in line with luxury standards.

The role reports to the Director of Front Office and requires hospitality experience, strong communication, and the ability to handle varied shifts. Benefits include medical/dental, 401(k), complimentary meals, and room nights.